Visitor Experience Manager II Job in Maitland Bridge Recruiting by Treasury Board of Canada Secretariat

Visitor Experience Manager II

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

We will accept on-line applications received via the Public Service Resourcing System (GCJobs site) or via email at you are applying online using the Public Service Resourcing System (GCJobs), or by email: you will need to provide a cover letter outlining how you meet each of the Essential Qualifications. You must provide specific examples to clearly demonstrate how you meet the education and each of the 6 experience requirements listed under Essential Qualifications.

We cant make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough. Instead, provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. Well only use your résumé as a secondary source of information. If you dont clearly demonstrate you have the required experience, we wont ask for additional information and you may be screened out.

If at any point you are struggling with your application or have questions about what we are asking for, please reach out to one of the contacts listed at the bottom of this poster.

Duties

In the role of the Visitor Experience Manager for Kejimkujik, you work in one of Canadas most beloved national parks. You proudly contribute to an organization committed to protecting this spectacular place and sharing it with visitors who experience the wonder of this national park, national historic site, and coastal wilderness. Your duties include:
Managing the planning, development, pricing, promotion and delivery of programs, activities,
operations, services, and visitor facilities at Kejimkujik;
Participating as an active member of Kejimkujik operations and strategic planning committees as well as the Mainland Nova Scotia Field Unit management team and the Mikmaq- Parks Canada Advisory Committee;
Leading strategic planning initiatives for visitor experience at Kejimkujik;
Managing a budget for salaries and wages, goods and services, and capital investments;
Supervising three direct reports and managing a visitor experience team of 45 people;
Fostering and managing relationships with key stakeholders, concession holders, conservation and education partners, and local tourism industry;
Working as part of an integrated team with the Mikmaq of NS in recognition of the implementation of rights, working towards enhanced collaboration and shared decision making in visitor experiences, stories, products, and programs at Kejimkujik as a Mikmaw cultural landscape.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canadas outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Kejimkujik is both a national park and national historic site, in recognition of a Mikmaw cultural landscape and the connection to land of the Mikmaq since time immemorial. Petroglyphs, traditional encampment areas, canoe routes, and present-day birch bark harvesting and canoe building attest to the continued presence of the Mikmaw people. Kejimkujik is a biodiversity hotspot, with many reptiles and amphibians, rare plants, lakes and rivers, and old growth forests. It is also designated as a Dark Sky Preserve in recognition of the outstanding quality of night sky viewing.

Kejimkujik National Park Seaside is a separate protected wilderness on the Atlantic coast where you can experience pristine white sand beaches, astounding turquoise waters, coastal bogs, abundant wildflowers, rich lagoon systems, and coastal wildlife.

Over the past several years, Parks Canada has built a number of strong relationships with the Nations of the historic Peace and Friendship treaties. Parks Canada and the Mikmaq of Nova Scotia have collaborated on a multitude of initiatives, and have established a strong, valued relationship. This position will be part of an integrated team, working towards enhancing those relationships and furthering mutual goals.

Employees at Parks Canada are deeply committed to the Parks Canada mandate and charter: for Parks Canada: Canadas Core Values provide a framework for our actions as team members and our collaborative work to fulfill our Mandate and our Vision. They are respect for people, equity, diversity and inclusion, integrity, engagement, and excellence.

Intent of the process

Preference may be given to qualified candidates who self-identify as Indigenous, visible minority group members, persons with disabilities, and/or women. As such, we encourage you to self-identify in your application.

Given that the positions are located in Nova Scotia, we encourage members of the African Nova-Scotian and Mikmaw communities to apply and self-identify.

This process will be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the essential qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the essential qualifications (see below), may result in the rejection of your application. Normally, applicants will not be solicited for incomplete or possible missing information.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
-Graduation with a degree from a recognized university with specialization in business administration, marketing, recreation, leisure studies, tourism or other discipline relevant to the position.

OR

An acceptable combination of education and experience may be considered if you do not have a degree or diploma. For example, relevant experience and career advancement in a recreation, tourism and/or business organization that includes at least two years of management experience.

NOTE: Proof of education will be required at time of interview.

EXPERIENCE:
Significant experience building and managing teams;
Significant experience working with Indigenous peoples, communities, and organizations;
Significant experience in the management of financial resources including but not limited to salaries, revenue, project funds, and operational expenditures;
Experience in the planning, development, pricing, promotion and/or delivery of programs, activities, operations, services and/or facilities in a tourism related context;
Experience in strategic planning, including the use of social science research and trend analysis to identify target markets and develop visitor experience opportunities;
Experience in establishing and implementing collaborative arrangements to develop and deliver visitor experience opportunities with a range of external organizations.

*Significant experience is defined as the depth and breadth of experience acquired over a period of at least 2 years and within the last 5 years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual- BBB/BBB
Bilingual- Non-imperative

KNOWLEDGE:

Knowledge of Parks Canada, its mandate, vision, objectives, and programs;
Knowledge of tools, techniques, and principles for building and managing a diverse and inclusive workforce;
Knowledge of current and emerging trends in marketing, interpretation, recreation, tourism, hospitality management and the opportunities/challenges they offer;
Knowledge of issues and trends affecting Indigenous people in Canada, including how the management of protected areas relates to the implementation of rights, self determination, conservation, economic opportunities, and indigenous tourism.

ABILITY:

Ability to manage human and financial resources;
Ability to communicate effectively both orally and in writing;
Ability to strategically identify, develop, and maintain effective relationships with stakeholders and partners;
Ability to lead a team and affect change to implement Parks Canadas vision;
Ability to take a market-centred approach to identify, analyze and enhance opportunities for visitor experience;
Ability to plan, develop and deliver activities, programs and services programs that are consistent with Parks Canada corporate orientation and objectives as well as local realities and evolving visitor demand;
Ability to interact with various levels of government, including Indigenous councils and organizations, in developing relationships and agreements, and in decision-making.

PERSONAL SUITABILITY:
-An effective leader who exercises sound judgment, personally connects with people, demonstrates integrity, strives for excellence and is a passionate agent for change.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
Willingness to wear a Parks Canada uniform when required;
Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;

Conditions of employment

Reliability Status security clearance - A security status screening is undertaken by Parks Canada for candidates who are successful in the competition. Our Human Resource team is available to answer any questions applicants may have on this process and are able to make accommodations during this process if requested.

Possession of a valid Driver's license

Other information

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Indigenous peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

Information on employment equity: submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

For tips to navigate the application process step by step, refer to the following Canada is committed to advancing reconciliation and renewing the relationship with Indigenous peoples: are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online