Visitor Services Attendant II Job in Canada Recruiting by Treasury Board of Canada Secretariat

Visitor Services Attendant II

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

We will only accept on-line applications received via the site.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

The asset qualifications are not essential to the job but may be an asset in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process.

Duties

⭐️Day in the life:

Welcome to Pacific Rim National Park Reserve, where nature is at your back door! Experience the west coast of Vancouver Island in all its glory. We are currently seeking hardworking team members to join the Visitor Experience team in Pacific Rim National Park Reserve, and help visitors discover the natural treasures protected and presented by Parks Canada. Pacific Rim National Park Reserve receives over a million visitors every year!

If you are skilled at communicating articulately, fostering open communication, identifying problems and finding solutions, dealing with situations proactively and persistently and taking initiative, this job may be for you!

Working as a front-line staff you can expect a fast-paced work environment where you will enjoy the opportunity to share your passion for the protection of the environment with visitors. Present this amazing National Park Reserve to visitors by providing information and orientation on our programs, services, features, regulations, safety and wildlife messaging, and facilities to visitors whether it is in person, over the phone or electronically. Work to resolve visitors complaints or concerns and ensure compliance to our policies. In the Long Beach Unit, you will rotate between different facilities/campgrounds and perform compliance rounds throughout the National Park Reserve. You will work both independently and as part of a team. You may also perform patrols on the beach alongside Coastal Stewards, for instance, to enforce dog off leash regulation and to ensure public safety.

In the West Coast Trail Unit, you will be stationed either in the Gordon River or Pachena Bay WCT hiker registration facility. You will be delivering up-to-date information to visitors to the WCT in person, by phone or electronically.

Part of your main duties will be to collect fees; issue permits and sell products in a fast-paced work environment. You will perform cash, credit and debit transactions, complete sales reports, stock inventory, maintain/clean facilities, compile information, create reports, complete forms, respond to emails, provide feedback, and record statistical data in Excel. You will use a reservation system, a point-of-sale system, and a computer. You will also assist with troubleshooting and solving minor IT issues.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canadas outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Diversity and inclusion have always been at the core of our values. Diverse teams bring different perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. We welcome applications from individuals with diverse abilities and from all backgrounds and identities.

Intent of the process

This process will be used to create a pool of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma, OR an acceptable combination of education, training and/or experience or traditional knowledge relevant to the position.

EXPERIENCE:
Experience interacting with the public in a reception and/or *orientation capacity: such as anticipating and meeting public needs and/or resolving complaints.
Experience working in a fast-paced environment.
Experience assessing situations and solving problems and/or finding solutions.

*Orientation refers to situating visitors where they are on a map, identifying trails and facilities on a map, and providing directions.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or Bilingual

KNOWLEDGE:
General knowledge of Parks Canada operations and the natural and cultural history of the Pacific Rim National Park Reserve (Long Beach, West Coast Trail, and/or Broken Group Islands).
Knowledge of cash handling procedures.

ABILITIES:
Attention to detail working in a conscientious, consistent and thorough manner.
Client and team focus providing quality service to visitors and coworkers.
Concern for safety identifying hazardous or potentially hazardous situations and taking appropriate action.
Problem solving and taking initiative identifying problems and the solutions to them and seizing opportunities that arise.

⭐PERSONAL SUITABILITY:
Exercises sound judgment.
Personally connects with people.
Demonstrate Integrity.
Communicates effectively.

The following may be applied / assessed at a later date (may be needed for the job)

ADDITIONAL EXPERIENCE:
Experience working collaboratively in a small team environment.
Experience solving minor IT issues.
Experience working in First Nations traditional territories within Pacific Rim National Park Reserve.

OPERATIONAL REQUIREMENTS:
The position requires the incumbent to:
Make moderate physical effort to sit and/or stand for prolonged periods and/or to clean facilities/grounds.
Be exposed to noxious odors from car fumes, to dust, cleaning products and wet conditions.
Be exposed to variable weather conditions.
Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements.
Be exposed to minor injury when performing cleaning and maintenance activities.
Occasionally demonstrate tasks to others.
Wear a Parks Canada uniform and abide by uniform policy.
Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays at a variety of locations.
Work in a fast-paced work environment.

Conditions of employment

️CONDITIONS OF EMPLOYMENT:
Obtain and maintain Reliability Status security clearance.
Possession of a valid class 5 Drivers License.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

For tips to navigate the application process step by step, refer to the following short video:

Tips for applicants:
Please provide complete and thorough details of your education and experience.
Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
Failure to provide sufficient information may result in your application being screened out of the competition.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information