Field Claims Representative

  • Company:
    Wawanesa Mutual
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    4 weeks ago
  • Category:
    Insurance

Post Date
Date de publication
10/10/2018
Title
Titre
Field Claims Representative
City
Ville
Moncton
Province
NB
Description
Field Claims Representative
Location:
Moncton, Saint John or Fredericton New Brunswick
Summary
The
Field Claims representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex claims through personal contact with insureds, claimants, and
witnesses.
Daily travel is required to investigate, evaluate, negotiate, and settle
claims. You will ensure that all claims are resolved promptly and efficiently through utilizing your strong communication and organization skills. You will maintain pre described
high levels of customer service at all times through daily interaction both internally and externally.
JOB RESPONSIBILITIES
Provide exceptional customer service
Interpret policy wordings, determine policy coverage and ensure appropriate reserving
Investigate losses to determine liability, attending loss scene as required
Evaluate relevant information from sources such as lawyers, medical providers and other experts
Write scope and estimate of loss using property estimating software
Negotiate with insureds, claimants, lawyers and insurers
Coordinate services with vendors and service providers
Adjust claim from inception to completion in a proactive manner
Provide ongoing technical advice and guidance to junior inside claims staff
Maintain accurate records based on company standards and policies within the claims system
Remain up-to-date with legislative changes and trends in the insurance industry
Regular Travel within Moncton, Saint John and Fredericton Regions is required
Perform other duties as assigned
QUALIFICATIONS
2+ years insurance adjusting experience
Working toward Chartered Insurance Professional (CIP) designation
Strong knowledge of property estimating software, Xactware knowledge preferred
Effective customer service skills including empathy and concern for our customers
Excellent communication skills, both written and oral
Excellent investigative and analytical skills
Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Good knowledge of legal terminology
Detail oriented with a critical degree of accuracy regarding data entry
Excellent negotiation skills
Valid driver license with acceptable driving record
College/University degree is preferred
Bilingualism (French and English) is required
Wawanesa provides its employees with an environment conducive to achieving their goals for personal performance and career development. Our employees are provided with highly competitive compensation packages (salaries, profit sharing, benefits and pension
plan). The benefit package is comprehensive and far ranging. Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets. Join a Canadian success story!
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