Director Client Partnerships Toronto (Hybrid) Job in Old Toronto Recruiting by Astound Group

Term:
Full TimeLocation:
CanadaType:
HybridASTOUND Group - Canada
DIRECTOR, CLIENT PARTNERSHIPS
ASTOUND is a global experience design company that specializes in the design and execution of memorable experiences for companies to share with their customers. ASTOUND is a multi-faceted business whose services include architectural fabrication, brand strategy, and development, retail design and store rollouts, digital engagements, tradeshow booths, branded events, and environments.
ASTOUND’s offices span North America, with fabrication facilities that exceed 600,000 square feet. Key office locations include Las Vegas, Portland, and Toronto. ASTOUND’s projects span over 40 countries and their clients are some of the most well-recognized brands across multiple industry sectors including consumer products, sports and entertainment, telecommunications, and technology.
Role Summary:
In this role, your primary focus is to drive new and existing client relationships/revenues through the effective delivery of ASTOUND’s offerings, working with members of the cross-functional teams and the office’s senior leadership to serve as a trusted advisor to the client and an initial conduit into project development and execution. A passion for building trusted and long-term relationships through the successful delivery of all facets of a project is key to your success.
More specifically, on the day-to-day, the Director Client Partnerships will be given incoming business leads to qualify and manage as well as be expected to use their own network of clients to drive revenue in your assigned portfolio of business. You will collaborate directly and cross-functionally in order to complete client proposals.
RESPONSIBILITES
The Director, Client Partnerships, is a believer in the client’s business and solving their most interesting problems. They assist in managing the account alongside the senior team, and will take the lead in executing all production planning and project deliverables.
Be a champion of extraordinary work by providing inspiration, leadership and expertise in the ASTOUND’s offerings
Be able to navigate complex projects with a variety of stakeholder groups (client and agency partners)
Act as subject matter expert on best practices bringing experience and insight daily
Establish and guide appropriate processes for team and client collaboration in order to achieve business success on behalf of the client
Maintain clear and frequent communication with the client in order to ensure alignment regarding roles, responsibilities, budgets, schedules and status
Build solid, unshakable client relationships and a key contributor to year-over-year account growth
Review creative work-in-progress and provide recommendations for strengthening before client presentations
Lead the development of scopes of work, budgets, staffing plans and schedules for all work, including incremental and new projects (in partnership with Operations)
Manage the profitability of work, be cost-conscious of account handling expenses and alert to opportunities for growth in other project assignments
Regularly prepares documentation including but not limited to design briefs, quote requests, estimates, proposals, change orders, graphic requests, and final invoices and secures the required approvals internally before presenting to clients
Works with operations team to lead all internal processes related to project execution such as, but not limited to: booking sessions, work orders, project management requests, show service orders, labor orders, and logistics planning;
Proactively maintains excellent reporting in ASTOUND’s CRM system, Salesforce
Work with Accounting to assist in the timely collection of all receivables
Demonstrates maturity and is a positive role model to employees
Works on internal projects and committees as agreed
QUALIFICATIONS:
Results oriented
A minimum of five (5) years’ experience in an agency or experiential marketing background, with a focus on project management and organic client growth
Previous experience working on large productions with build components is ideal
Demonstrable and proven high level of competency in managing projects in experiential marketing, branded environments, and events industry
Confident leading turn-key projects from conception to installation
Excellent organization and communication skills
Possesses excellent and professional relationship management and building skills
Possesses and applies excellent attention to detail in all duties
Positive attitude and ability to work in teams
Proficient in Microsoft Office Suite software
Salesforce expertise is an asset but not required#J-18808-Ljbffr