Canada Jobs® - Ai Resume Scoring
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Canada Jobs® - Ai Resume Scoring
We are currently hiring for Call Center Representatives for our client in Ottawa! Please read the description before applying.
Department Overview
This is a front line support service connecting citizens with all the information and referrals they need quicker and with higher satisfaction. The strategic focus is a channel and service expansion to ensure citizens are able to access services from a single source.
Position Summary
As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our incoming call center clients. You will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast-paced environment.
Your typical week
•Answer phone calls efficiently to support targets, while meeting quality guidelines.
•Understand and comply with with legislated and client policies and work procedures accurately to provide excellent customer service.
•Adhere to your work commitment and daily schedule so that the team can meet its business goals efficiently and reliably.
•Manage your interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious, productive work environment.
What you offer us
Knowledge, Skills and Abilities
•Passionate about providing superior customer service, while being able to handle client questions in a quick and professional manner with one call resolution
•Possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others
•Self-starter who will take the initiative to obtain solutions and are able to stay focused; pay attention to detail and follow established operating procedures
•Comfortable working independently and within a team environment. You have the ability to multitask and embrace change
•Ability to work in a statistically driven environment, measured by call quality and call productivity goals
•Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
•Strong verbal and written skills required
•Must be self-motivated, and able to work independently and in a team environment
•Good analytical skills and technical aptitude for using a variety of computer applications
Education and Experience
•High school diploma or GED Equivalent, may be subject to standardized testing.
•At least one year of experience in a similar role.
•Proficiency in basic computer skills, ability to operate standard office equipment.
•Understand the principles of call control and customer situational judgment.
Other
•Must clear Federal Reliability Security Clearance
•Must reside within 50km of Greater Ottawa Area
•Must be able to work between the hours of 5:30am-9:00pm
What we offer you
We value your work, which enables us to continuously raise the bar on how we can best serve citizens worldwide.
•Competitive market-based salaries
•Comprehensive benefits
•Three weeks of paid vacation
•Group Retirement Savings Plan
•Employee appreciation events
Great News! We've discovered an exciting live job opportunity for a Call Center Representatives position in Ottawa. This job is currently open for hiring/recruiting by AppleOne, exclusively for you at Canada Jobs. Feel free to download the job details here.
The work culture at AppleOne must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs AppleOne and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Canada, particularly within Ottawa. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Ottawa's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Ottawa, additional details can be found on Ottawa Wikipedia.
Call Center Representatives jobs are available in Canada.
Exploring the cost of living in Ottawa. At Expertini.Com for Ottawa , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Call Center Representatives in Ottawa varies, but the standard pay scale is rated "Standard" in Ottawa. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at AppleOne follow the application process following the "Apply Now" button at Canada Jobs and also you can visit AppleOne official career page and follow their application process.
Key qualifications for Call Center Representatives typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Call Center Representatives in Ottawa by creating a free job alerts on Canada Jobs. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Call Center Representatives positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Call Center Representatives on Canada Jobs.
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