Business Development Manager Overseas China Segment Job in Toronto Recruiting by HSBC

**Description** Opening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities. Wealth and Personal Banking We help clients to manage, protect and grow their wealth.

We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role Wealth and Personal Banking (WPB) China Desk, acting as the ambassador of China Wealth and Personal Banking, will contribute to the expedited development of “joined up” initiatives between China WPB and WPB Canada. The role will also act as the in-market SME for all PRC matters such as RMBI, SAFE Control, Cross Border Manual, product offering in HBCN etc.

through knowledge transfer/group sharing. The jobholder will be responsible in overseeing the performance of China Desk deployed across WPB in Canada market, and make proposal and recommendation to enhance the value proposition and service model to deliver the business objective.

The jobholder will be working closely with Group International & Cross Border community including the 6 priority markets (China, Australia, Canada, Hong Kong, UK and US) in delivering the global international Chinese strategy including international education solution and international wealth solution. Responsibilities + Responsible of promoting China knowledge among internal staff for the China corridor by delivering various roadshows, briefings, etc.

, on China’s policy, macro economy, market trend and China Wealth and Personal Banking’s capabilities, e.g.

+ Refresh and keep up-to-date market intelligence of the competitor landscape in China + Ensure regular refreshing briefing to frontline staff on products and services + Invite external speaker to share topics interested to International Chinese + Deliver promptly briefing on the latest regulatory or policy changes in China as well as Canada market. + Support the China corridor in handling International Chinese customer meetings: - Managing a participating or engagement model with Relationship Managers / frontline staff in serving International Chinese customers upon the request - Develop training model or sales kits to support internal staff to prepare for meetings with International Chinese customer - Manage the collaboration tool to facilitate discussion, dialogue and business development opportunities across the priority corridors + Support the China corridor on Business Development by: - Engage and work with the distribution /acquisition teams - Organise customer event for International Chinese customers across markets as well as locally - Drive the development of business partnership externally (agency, business chamber) and internally to drive business opportunities - Drive the implementation of global international collaborative initiatives and cross border referrals with China and Canada corridor for International Chinese, by - Coordinate initiatives to increase two-way cross border referrals - Identify the opportunities to improve the cross border referral process / customer experience - Drive the cross border referrals with China if such need if identified during customer engagement and meeting with International Chinese + Support the global international business initiatives by: - Manage the collaboration across Group International & Cross Border, Canada market and China Wealth and Personal Banking teams to develop/enhance products and services to address the need of international Chinese customers - Advocacy to promote Group’s international services, in particular education & mortgages, and connect customer to appropriate parties and channels - Collect and offer feedback and comments across markets on initiatives or idea in the design/development of products and services to International Chinese - Collect customer insight or suggestion to improve our leadership in the priority corridor markets - Coordinate and drive the process of collecting useful data to develop customer insight from the local market which could help facilitate a strategic or tactical solution for the growth of International Chinese - Support the enhancement of customer experience by collating customer feedback, identifying deficiencies in areas like operational, administrative, processes and competitiveness of products and services - Demonstrate ability to rapidly build relationships - Cooperative and ability to work in team environment - Collaboration with international teams across time zones **Qualifications** + University graduate or equivalent + Excellent track record of delivering business targets, meeting customer needs and improving customer satisfaction + Strategic and analytical thinking, excellent communication, problem solving, interpersonal and presentation skills + Embrace diversity, culturally sensitive and enjoy of living and working with a group of people with diverse background + Able to work independently with limited supervision and guidance + Strong knowledge and understanding to China and Chinese-populated overseas markets + Fluency in English, Cantonese and Mandarin is required + Good knowledge of digital application for financial and international services will be an advantage + Good knowledge of the international account opening and referral process will be desired HSBC Proud HSBC is committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications.

Please contact our Canada Careers mailbox ( [email protected] ) with any additional inquiries or for support and reasonable accommodations during the selection process.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.

**Job Field:** Branch and Retail Banking **Primary Location:** North America-Canada-Ontario-Toronto **Req ID:** 0000IBJO