Overview

To: All Security Personnel, From: Harkamal Bains, Date: February 22nd, 2021, Closing Date: February 28, 2021, Re: Job Posting, Position: Operations Scheduler/Dispatcher, Site: Toronto Head Office, City: Etobicoke, ON, Status: Full Time & Casual, Hours: FullTime (Continental Days 0700-1900hrs) & Casual (Various Shifts), Pay Rate: $15/hr.

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our guards; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Job Description: The Operations Scheduler/Dispatcher is responsible for monitoring numerous systems including fire and life safety, access control and CCTV. The Operations Scheduler/Dispatcher will assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking.

Essential Job Functions:

• Communicates information to Clients and Security Staff using telecommunications systems and equipment
• Answers calls received by Hospital Staff, Security Staff and General Public and dispatches Security Staff accordingly
• Monitors CCTV and alarm systems and responds in accordance with established emergency procedures
• Interacts with Police, the Fire Department, and EMS
• Hospital wide emergency dispatching and overhead announcements
• Updates and maintains the Security Incident database
• Update and maintains Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise

Requirements:

• Security experience an asset
• Excellent written and verbal communication skills
• Superior customer service skills, including exceptional telephone etiquette
• Ability to work under pressure
• Ability to work independently

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Education Requirements (Any)
High School Diploma/GED

Additional Information / Benefits
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

This job reports to the Operations Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Number of Openings for this position: 1

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