Manager – Training, Talent Investment Team (Toronto, Montreal, Calgary & Vancouver)

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    18 hours ago
  • Category:
    Business / Mgmt

Passionate about creating innovative learning programs and have a flair for people development? Join our team We Are Channel Experience & Enablement In Channel, our fun-loving attitude and our ability to support each other allows our team to challenge the status quo and accomplish exceptional things that will propel TELUS forward while simultaneously evolving both professionally and personally. We are a dynamic team that loves to learn, stay on top of industry trends, and deliver phenomenal retail experiences to our customers, across all brands and business segments in Mobility, as well as Home Solutions. The Talent Investment Team is an integral part of the Channel People Enablement team. We create and develop end-to-end people focused programs, contributing to business objectives by supporting the skills, knowledge, and experiences required to be a best in class retail sales organization. And we do it all while impacting team member engagement and contributing to a positive mindset You”ll support a unique team of six highly engaged, innovative and collaborative team members nationally who partner across the Channel team and People & Culture to invest in our reps” confidence and capability. You”ll directly contribute to the career growth of our reps and leaders while supporting business priorities and the Channel”s strategic plan. Here’s the impact you’ll make and what we’ll accomplish together You are a liaison between Channel sales and the Channel People Enablement team. You and your team build strong stakeholder relationships to support the development of impactful retail programmatic training solutions, and are accountable for the execution, maintenance, and measurement of existing core skill programs. Today, you could be transforming a sales experience program touching thousands of team members, and tomorrow, you could be furthering the adoption of leadership culture within our stores. The possibilities are endless when it comes to evolving and investing in our team members. Your goal is to pursue simplicity while determining the appropriate learning solution, reinforcement plan and measurement strategy for each program you own. You have a knack for capturing business insights and applying them into your learning programs and ensuring to add a retail flavour for maximum success and momentum. Your sales experience will propel you to create expert programs that produce sales professionals to directly contribute to our sales organization’s bottom line. Here”s how Partner with Stakeholders to successfully lead and manage the creation and implementation of learning and development programs and training strategies, including sales, leadership, business acumen, and career development Champion culture and embrace change to support the adoption of Social, Mobile and Real Time training while defining and implementing performance support methodologies for Sales reps Collaborate with P&C and functional business partners to establish shared learning priorities and consult on learning solutions and change management Monitor progress of all phases of training projects and liaise with business partners to manage expectations and negotiate outcomes Determine program maintenance priorities and partner with the sales team to ensure that sales reps receive current and best in class learning Establish overall learning measurement methodology in both live and virtual approaches to ensure the effectiveness of learning solutions You”re the missing piece of the puzzle Passionate about people development, retail sales and leadership Known for inspiring, leading and coaching team members to achieve their goals Expert at program design and solution creation Recognized as a strong collaborative team player who can work together to come up with innovative ideas and solutions Talented at facilitating virtual and in person workshops Composed and poised when dealing with stakeholder negotiations and escalations Confident with presenting to and influencing senior leaders Valued for your 5 or more years of experience leading and developing a team Proven ability to manage multiple initiatives and priorities at the same time Proven success in program management and maintenance Great-to-haves Bachelor’s degree (or equivalent combination of education and experience), preferably in adult education 5-7 years of experience in instructional design, program management and needs analysis Ability to travel as required What WE Give Back to YOU Opportunity to lead and develop a highly engaged, dynamic team in a collaborative and fun environment Opportunity to show your stuff and be recognized and rewarded for excelling Personal growth and development through training, network and career coaching Organization that actively supports you giving back to the community you live in Place that embraces our core values: Spirited Teamwork, Courage to Innovate, Embrace Change & Initiative Opportunity and Passion for Growth Who is TELUS? We”re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions. Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need. Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.