ISI Group of Companies: French Bilingual Customer Experience Advisor (Must Be Willing To Get Llqp Certified) – Work From Home

  • Company:
    isi group of companies
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:

We-re growing the team – join us! Are you looking for an insurance role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story? At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate. the position: We are seeking committed results-oriented life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries, as a Customer Experience Advisor, LLQP or willing to get LLQP certified. This individual will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships. The opportunity allows for full-time remote work (YES, you can work from home anywhere in Canada!) What you will do:Manage outbound and inbound calls to clients that missed their payments and help them find solutions (making payment arrangements, processing payments, other billings adjustments) etc.Manage all incoming and outbound call sales opportunities against performance targets and call quality standardsConnect with new and repeat clients to monitor consumer satisfaction and build authentic relationships to ensure for success, growth and retentionResolve any client inquiries by partnering with the appropriate internal resources, while having overall accountability for client satisfactionBuild relationships with clients with welcome calls and answering inquiries.De-escalate difficult situations and proactively accommodate clients needs What we are looking for: Must have LLQP (Life Licensed Qualified Professional) certification or willing to get LLQP certifiedExperience in (non-face-to-face/face-to-face) insurance sales (preferred) or customer care experienceProven ability to self-manage in a fast-paced and performance-driven environment with the ability to drive change, meet goals, while setting a positive example for the department and the companyExcellent communication skills: ability to listen actively, while clearly communicating opportunities and customer expectationsHigh level of ownership, accountability, passion and the ability to work with a sense of urgencyCommitment to ongoing service, process, and efficiency improvementsComfortable with managing client escalations and creative problem solvingEmpathetic and personable professional who can build trusted relationships, sometimes with a more senior demographic What we offer:$38K annual base salary plus commissionPaid vacation and personal timeHealth and Dental benefits, including Employee Assistance ProgramParticipation in contests and performance incentives, with the chance to win fantastic prizesOngoing professional development & trainingSpecialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).Please let us know if you require accommodation at any stage of the recruitment process. #SCAD