Intact: Accident Benefit Technical Services Consultant

  • Company:
    -
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us. the roleWe’re looking for someone to join our growing team as an Accident Benefits Technical Services Consultant.As an Accident Benefits Technical Services Consultant your work will have a big impact on providing expertise in the claims department and insurance industry to benefit the Claims department. The incumbent will support the Claims department through advice to management, quality assurance activities, aiding in the training of claims professionals and other special projects.What you’ll do here:Provides Accident Benefits expertise to assist the Claims department in improving company guidelines and programs to effectively manage loss costs and expenses and for consistent application of claims settlement policies and procedures. Manage reserves on files within their scope of authority.Engages in special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals.Determines key measures to monitor service levels and effectiveness of Claims personnel. Conducts periodic audits of claims files to ensure compliance with company standards, reporting results to management team and using results toward efforts to improve Claims functions.Leads the development of technical claims training programs by assessing needs, developing content and making recommendations.Provides consultation on large and complicated claims files, including technical guidance and advice to staff, assessment of exposure, facilitation of Alternative Dispute Resolution and/or attendance at arbitration hearings as required. Assists with the interpretation of case law.You’ll also handle many key responsibilities:Maintain quality focus and recommend process/workflow improvementsMonitor and ensure service level compliance and report regularly on productivity, service and specific goals and objectivesActively contribute to customer service excellence and claimant servicing*Please note: This role can be based in any of our office locations*What you bring to the table:University degree or equivalent work experienceCIP Designation preferredFive years or more experience with Accident Benefit Claims handling Catastrophic and Complex claims.Currently handling Catastrophic AB claims.Technical expertise in claims management with emphasis on accident benefits claims, and extensive experience in coverage analysis, investigation, and quantum evaluation.Experience and or knowledge of Alternate Dispute Resolution, LAT disputes, Private ArbitrationsExcellent problem solving and analytical skillsDetail orientedThe ability to influence and coach adjusters and managers.Flexible with the ability to work in a constantly changing environmentFamiliar with Provincial Insurance ActsHere are a few reasons why others have joined our team:An award-winning, inspiring workplace that supports its people and recognizes great workStimulating, challenging projects and development opportunities to help you grow your skills and careerA comprehensive financial rewards program that recognizes your successAn extensive, flexible benefits packageAn industry leading Employee Share Purchase Plan where we match 50% of net shares purchasedA $350 annual wellness account that promotes an active lifestyleClosing StatementWe are an Equal EmployerAt Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.Background ChecksAs an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.Internal CandidatesFor internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.Eligibility to Work in CanadaIt’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.This posting closes on July 19, 2021 at 11:59 pm.Indeed SponsoredIN-ONLinkedIn Sponsored#LI-ON