Direct Customer Service Representative

  • Company:
    Atlas Pro.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Business

Job Description

Our advertising and marketing firm is looking for a candidate with potential and an ambitious drive, rather than experience, to aggressively expand in the area in a Direct Customer Service Representative position! We have an aggressive expansion plan laid out and are looking to find a person who would love to work in a fun, competitive, and positive-minded environment. 

About Us:

We are an outsourcing customer acquisition firm. That means our clients hire us to provide a personal touch with customers that they can’t achieve themselves and don’t trust anyone else to do. We create a personalized approach to customer service that has dramatically increased client revenue and market brand share. Our newest client is a breast cancer charity, so we will be needing 3-4 representatives to come on board with us to help increase donation subscriptions in the area and help our client with their wonderful and important cause. We are in immediate need of a Direct Customer Service Representative to take a unique, relationship-oriented approach to our campaigns.

Responsibilities of the Direct Customer Service Representative:

  • Investigate and solve customer service inquiries during residential campaigns and communicate the subscription options available to them to provide an exceptional customer service experience.
  • Educate prospects on our client’s mission and purpose to encourage new signups.
  • Lead by example and eventually train other staff members on customer service and campaign strategies.
  • Provide service knowledge and customer service.
  • Manage in-field service campaigns.

Requirements of the Direct Customer Service Representative:

  • Experience in customer service, in-person customer service, brand promotions, field marketing, and other environments providing front-line customer service support a plus!
  • Willingness to succeed and train in an entry-level customer service position.
  • Great communication skills and people skills.
  • Excellent work ethic.
  • Positive business attitude like the rest of our enthusiastic staff.
  • You must be confident you'll be successful, just waiting for a career opportunity where you can prove yourself.

Employees with a proven track record will have the opportunity to participate in our Leadership and Management Development Program. Promotions are based upon performance in this full-time position.  Submit your resume today!