About BonLookFounded in Montreal in 2011, BonLook literally transforms the use of eyewear from seeing to being seen. Defining itself as the ultimate destination for a trendy and impeccably designed frame wardrobe, BonLook aims to revolutionize the omnichannel shopping experience of optical products. By making prescription eyeglasses accessible, BonLook transformed it into a must-have fashion accessory at an unbeatable value for money.PositionReporting to a Team Leader, the Customer Service Representative is the contact person for all customer requests which must be answered within the required timeframes and according to the customer experience offered at BonLook. The candidate will be working in a stimulating and growing work environment that offers excellent learning and development opportunities.ResponsibilitiesAnswer customer requests by phone, email, online chat and at the front desk;Fulfill and process orders created in-store;Place orders by email, online chat, phone and at the front desk;Internal order follow-ups;Help customers choose their perfect glasses via our website;Fill out customer prescription information using our web platforms;Get the customer’s prescription by contacting their optometrists;Participate in the upkeep and improvement of the customer service offered and with systems;Any other related tasks.QualificationsMinimum of a High school diploma;1 to 3 years of relevant experience;Bilingualism in English and French (written and spoken);Excellent writing skills;Autonomy, and initiative;Open mindedness with great social aptitudes, oriented towards teamwork;Excellent time management and multitasking skills;Ability to work remotely for the time being due to COVID, i.e. with a reliable internet connection and in a quiet environment.Working conditionsFull-time permanent position (26-40 hours/week)Medical and dental insurance, and VRSP available;Head office located in the renowned Château Saint-Ambroise in the southwest neighbourhood in Montreal.BonLook thanks all candidates that have shown interest in the job opening by submitting their resume. However, only candidates considered for hiring will be contacted. We support equal opportunity for employment.