Customer Data Business Architect

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    negotiable / month
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    3 days ago
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Job Type: Permanent
Primary Location: Multiple Locations, Greater Toronto Area, Canada
All Available Locations: Calgary; Montreal; Ottawa; Toronto; Vancouver
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Build a network of colleagues for life

Customer Data Platform Business Architect

What will your typical day look like?

The CDP Business Architect will be responsible for translating customer requirements into an architecture and design that will ultimately constitute the blueprint for the solution. This role is ultimately responsible for ensuring the delivery team delivers consistent and efficient results to the customer. The Customer Data Architect will be the main point of contact for the sales and delivery teams for project design for implementations utilizing martech platforms, such as Adobe or Salesforce, for the clients CDP solution.
Specifically, in this role, you will:

  • Drive successful and winning architectural designs for the CDP and in the marketing domains from design and planning to implementation
  • Work closely with technical team on what technologies are to be utilized within any given solution
  • Work with the client on the business requirements and marketing use cases
  • Lead teams during complex project delivery
  • Understand at a high level how various products within the technical ecosystem should be utilized
  • Contribute to and support sales pursuits and business development activities

About the team

Deloitte Digital’s vision is simple. We empower our clients to re-imagine how they connect and engage with their customers. Our aim is to be a global leader in driving digital transformation using the Salesforce platform. By redefining the customer’s digital journey, clients can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.
The Advertising, Marketing and Commerce team delivers and deploys strategy, design, and implementation of web content management, digital asset management, and other technology solutions in the digital marketing and content space.

Enough about us, let’s talk about you

  • Experience successfully delivering technical projects in customer and marketing related areas such with CRM ecosystem (Salesforce, MS Dynamics 365, Blackbaud), Master-Data-Management platforms (MDM) that focus on customer domain, CDP (Customer Data Platform used for Marketing), Customer Warehouse design, build and applications
  • Strong understanding of Customer Masters and various techniques in identifying customers from multiple channels and systems, leveraging deterministic and probabilistic algorithms, de-duplication, consolidation and splitting customer records
  • Proven track-record working with various marketing technologies across Adobe, Google, Salesforce, IBM, and relevant data management and customer data platform vendors
  • Extensive experience in data integration with upstream and downstream systems and channels, including various real-time and batch integration technologies, design and implementation
  • Excellent communication and strong interpersonal skills to facilitate meetings and complex concepts, including thorough understanding of what may drive business priorities, strategy and direction, and what may drive customer business needs


Why Deloitte?
Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours
Sound like The One Firm. For You?
At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities!  We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.