BPM CoE Manager

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  • Location:
  • Salary:
    negotiable / month
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  • Posted:
    2 days ago
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Company Overview

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Job Description
Reporting to the Sr. Manager, Wealth Process Excellence within the Wealth Experience and Delivery Group. The Process Architect is accountable for
development, deployment, and maintenance of process architecture standards across Wealth business processes

The objective of this role is to

  • Develop Wealth process architecture standard/ model
  • Establish process standards and conventions
  • Create process frameworks and define key end to end value chains
  • Measure adherence to the process standards

The position involves working in partnership with a high number of Wealth groups to ensure their feedback is incorporated in developing the process architecture and standards. These include but are not limited to: Lines of business, Operations, Business Architecture, Technology Solutions, other.

Process Architecture Standards

  • The Process Architect is a planning, consulting and monitoring role responsible for working with diverse stakeholders to plan guide the future state of Wealth processes
  • Develops and maintains Wealth Process Model, based on process specific industry standard; internal and external best practices.
  • Develop process architecture standards to bring consistency to process solutions (Policy, Standards, Process, Roles & Accountability, process automation, inter-process linkages, control objectives, metrics/KPIs & maturity guidelines)
  • Completes Industry research into both current and emerging process standards, assessing fit and potential benefits to TD Wealth operation
  • Uses Benchmarking services to gather, synthesize and analyze information on Best Practice adoption.
  • Chairs the Process Community of Practice to select and plan for integration of new standards and best Practice methods
  • Maintains awareness of regulatory process standards, working with Governance and Regulatory Management to develop a common understanding of the nature of policy and control requirements to incorporate into process blueprints
  • Consults with Senior Process Leads/SME’s to develop process architecture standards across a wide spectrum of process engineering factors and design practices
  • Consults on engineering practices for process performance analysis
  • Consults on process control engineering standards in collaboration with Governance and Regulatory Management
  • Consults on documentation standards and documentation library management standards

Process Blueprints

  • Collaborates with process owners to develop and maintain process blueprints, aligned with the process model; to operate as a guidebook for future process development requirements; and book of record for implemented process improvements
  • Tests and validates Process Blueprints with Process Community of Practice advisory groups to solicit Practitioner input and expertise
  • Maintains a calendar for planning refreshes to process blueprints based on process volatility and criticality

Process Roadmaps & Process Improvement Planning

  • Collaborates with process owner/WPE relationship Managers in planning and defining process development roadmaps; which will guide process releases
  • Facilitate workshops to gather input on process roadmaps to gain input and develop support from various process practitioners and management

Process Design / Standards Governance

  • Consults on process design assuring process model alignment and design effectiveness
  • Attends Process Design Review Board assuring completeness of process design
  • Monitors both centralized and federated process engineering initiatives to assure application and compliance with defined standards
  • Conducts periodic process health checks against process blueprints to assess the integration of previous process investments

Additional Information
Position Related Skills & Experience

  • Experience in developing and deploying standard enterprise-wide process methodology
  • Strong working knowledge and experience with Project Management
  • Knowledge of processes improvement methodologies
  • Experience in contributing to strategy for achieving organization change
  • Strong experience & knowledge in metric design and implementation
  • Working knowledge of process control design, policy and control requirements
  • Experience with performance related process engineering (e.g. Management by Objectives,
  • Knowledge of Wealth organization, services and general understanding of related processes preferred

General Qualifications/Skills/Experience:

  • Demonstrated leadership skills with a superior ability to make things happen through the use of impact and influencing skills
  • Have worked with Business process Management tools like ARIS, Blue works, provision, etc.
  • Strong critical thinking- ability to decompose complex issues into manageable pieces
  • Ability to articulate ideas, share experiences and skills
  • Strong sense of urgency / ownership / ability to operate independently or as part of larger team
  • Thrives in a fast paced environment, managing multiple deadlines and competing priorities
  • Strong communicator, with excellent oral, written and presentation skills
  • Experience in a technology solutions environment as well as a background in developing performance measurements, best practices highly desirable
  • Organizational awareness & the ability to balance the viewpoints of various technology teams
  • Innovative, flexible and not afraid to take calculated risks
  • Ability to multi-task and manage multiple team and client demands concurrently
  • Strong change management skills with demonstrated ability to act as a catalyst for change within the business


  • Undergraduate / Graduate Degree in any of the following: Business, Engineering, Finance
  • Minimum 8+ years of experience in the field of Operational Excellence (Process consulting, or Financial Services Industry experience is preferred)
  • Demonstrable knowledge of Process Frameworks
  • Lean Six-Sigma Black Belt Certification preferred


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.