Bilingual Customer Service Associate (B2B Order Desk) – Mississauga

  • Company:
    Bilingual One - Mississauga
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 hours ago
  • Category:
    Business

Job Description

 This is a great opportunity to grow with a large, global organization consistently listed as a Great Place to Work! 

Bilingual Customer Service Representative (Order Management)

This is a fast-paced role for someone with 2-3 years of customer service/order management experience.

Perks:

Growth opportunity within the organization

Full medical, dental and vision benefits

RRSP matching program, up to 3%

3 weeks' vacation

Duties:

Provide outstanding inbound services in French and English to the company’s internal and external customers including consultative sales, technical inquiries, and support

Demonstrate strong knowledge of the company’s online website to increase overall customer base, drive online sales, and troubleshoot online customer issues

Facilitate the use of upselling and cross-selling to convert prospects into buying customers to support the company’s sales strategy

Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel

Ensure effective time management to provide quality service to 50-60 customer contacts per day

Additional duties as assigned

Skills required:

Must have fluent communication skills in both English and French

Prefer 2-3 years of inside sales/customer service experience in a corporate environment (will consider retail depending on the experience)

EDI experience a definite asset

Ability to work independently as well as in a team environment

If this role is of interest to you, please apply directly to this posting.

Company Description

BilingualOne is looking to recruit candidates with Strong French and English communications skills/written.