This is a great opportunity to grow with a large, global organization consistently listed as a Great Place to Work!
Bilingual Customer Service Representative (Order Management)
This is a fast-paced role for someone with 2-3 years of customer service/order management experience.
Growth opportunity within the organization
Full medical, dental and vision benefits
RRSP matching program, up to 3%
3 weeks' vacation
Provide outstanding inbound services in French and English to the company’s internal and external customers including consultative sales, technical inquiries, and support
Demonstrate strong knowledge of the company’s online website to increase overall customer base, drive online sales, and troubleshoot online customer issues
Facilitate the use of upselling and cross-selling to convert prospects into buying customers to support the company’s sales strategy
Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
Ensure effective time management to provide quality service to 50-60 customer contacts per day
Additional duties as assigned
Must have fluent communication skills in both English and French
Prefer 2-3 years of inside sales/customer service experience in a corporate environment (will consider retail depending on the experience)
EDI experience a definite asset
Ability to work independently as well as in a team environment
If this role is of interest to you, please apply directly to this posting.