Bilingual Contact Center Representative

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    negotiable / month
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    16 hours ago
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Company Overview Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: Department Overview Every single day is an adventure! Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25+ million customers to achieve their life goals.Your role within the Contact Center is essential to TD’s success, as our customers are at the center of everything we do. You’ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.Grow, learn and lead; beyond your day-to-day work, you’ll be supported with professional development and encouraged to build an exciting career at TD. You’ll help deliver a legendary experience to our business, our customers’ lives and our communities. Job Description Start Date: May 17th, 2021Training: Mandatory 90 days (3 months), full-time, paid trainingYour training will be delivered from Monday to Friday: 4:00 pm – midnight What You’ll DoYou are the voice of TD and your role is to:Think Like a Customer by matching products, services and solutions to each customers’ unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers’ needs while protecting the Bank from risk.Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers’ needs and achieve personal career goals with TD.Requirements Who You AreYou are passionate about understanding our customers’ needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time. You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance. You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently. You enjoy working with a diverse team and appreciate the value of perspectives other than your own. (1) or more years of relevant experience Bilingual (French and English) is a requirement Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features Sound communication skills to communicate unusual and/or complex content in a clear manner Possess computer & multi-tasking skills Thrive in a dynamic and time-sensitive environment Advanced knowledge of our business and understand the functions of our various business areas Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience Additional Information Your CommitmentLocation – 7250 Mile-End, Montreal Training Commitment (Full time hours)Training is scheduled at 37.5 hours per week. Training is scheduled from 4:00 pm – midnight.Scheduling CommitmentFull Time – Must be available to work during business hours: Monday to Sunday, 7:00 am to midnight.What’s NextAre you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people’s lives, at work and in the communities we live in?We want you!Hours 37.5Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.