Application Support Specialist

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    14 hours ago
  • Category:
    IT & Software

Imagination, ingenuity and entrepreneurial thinking leads to endless opportunities.Combine your passion with purpose and join MNP’s Technology team as an Application Support Specialist. Work with tech-savvy problem solvers who embrace digital transformation and the possibilities technology brings to the future of our industry. You’ll make an impact by strategically using MNP’s technology to ensure smooth IT operations, enabling team members and Partners to work efficiently and effectively.MNP is a leading national accounting, tax and business consulting firm in Canada. Entrepreneurial to our core, our team members are successfully ‘disrupting’ mid-market business practices.Performance ExpectationsMonitor an Internal IT Support DatabaseAssist with queries from internal users regarding internal systems and Cloud based applications such as CaseWare including Caseview, Microsoft including Sharepoint, Quickbooks Xero, ServiceNow and othersReview and diagnose requests and work with the team to resolve issues related to bugs and user trainingDocument issues and solutions, and work along side our Development team and vendors to implement improvementsManage a support queue and resolve user requests using effective prioritizationIdentify product functionality and user training issuesEscalate problems in a timely manner by documenting actions taken, for example, identifying issues that require escalation to the development team and vendors for fixes or questions that need to be referred to internal subject matter experts for clarificationBuild trust with internal users by regularly demonstrating a high level of expertise and professionalismUnderstand functionality from a user perspective of products used in the various service lines for preparation of files and client deliverablesCommunicate bugs, user experience challenges and potential areas for process improvement to the development teamPrior to product release, ensure content and functionality within applications are a true representation of the specifications provided by various groups within the FirmEnsure bugs and other fixes have been addressed by development teamDocument resolutions to reoccurring issues or workarounds in the knowledge baseAssist in the creation of training documentation or delivery of training to end usersCredentials Two (2) or more years of relevant work experience in a Technology support roleExperience working within a Professional Services firm considered an assetTechnically savvy, with a strong ability to learn applications and systems quicklyExtensive experience gathering requirements and feedback from usersService oriented with a professional attitude and desire to answer customer inquiries in a timely mannerA customer-centric mentality with desire to drive exceptional experiencesAbility to communicate clearly, orally and in writingStrong computer literacy including effective working skills of Microsoft Word, Excel and PowerPointMore than a paycheque, MNP delivers. You’ll be empowered to share your ideas, take on new challenges and advance your career. Join a diverse firm committed to maintaining its unique culture and fostering a balanced lifestyle. MNP offers benefits that allow you to thrive at work and outside the office! You can expect: generous paid time off including 4 personal days, firm sponsored FUN social events, a group pension plan with 4% matching contribution, client and team member referral bonuses, a wellness subsidy, health and dental benefits, work-life flexibility, exclusive access to a variety of perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible dress for your day environment and more!