Canada Jobs® - Ai Resume Scoring
- Introducing Resume Score™ Tool, a unique innovation from Canada Jobs. Our AI-powered tool instantly evaluates your Resume/CV for the job role: Work@Home Technical Support Associate. Get valuable insights in seconds.
Canada Jobs® - Ai Resume Scoring
Job Description
Your Impact: As a Technical Support Associate, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence and improve the overall customer experience! So, what does a day in life for a Technical Support Associate look like?
• Communicate with customers through inbound calls that have questions about the products and services offered. Agent should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customers.
• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need.
• Troubleshoot and resolve internet issues that customer might be having in a timely and effective manner using tools and techniques defined by the client.
• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution. Finding the root cause of the problem and directing a field technician where applicable for ensuring resolution within the stipulated time line.
• Use multiple computer systems to research products, services, common problems and solutions offered · Document customer needs, interactions and outcomes in the appropriate tool or system · Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Why choose us?
Why Choose Us HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future! Plus, working with HGS comes with benefits like:• $16 hourly and overtime opportunities• Bonuses and Incentive programs• Best in class medical, dental, vision benefits and Life insurance.• Employee assistance programs• Flexible Schedule Options• Career advancement in a fast-growing organization• People focused environment where you’ll make lifetime connections and friendships.
What we are looking for:
So what really makes a great Technical Support Associate? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this role! Please note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position.
Requirements
You’re at least 18 years of age• You have a High School Diploma or equivalent• You can work between the hours of 7:00 AM and 12:00 AM EST but have some flexibility as business needs may change• You have at least 6 months of customer service experience and you understand the value of coaching / feedback• You have experience troubleshooting issues and understand the importance of owning the resolution for the customer• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence and urgency• You’re computer savvy, comfortable sitting at a desk and working with multiple monitors• You’re results oriented and comfortable providing customers with recommendations and solutions• You have excellent time management skillsGreat News! We've discovered an exciting live job opportunity for a Work@Home Technical Support Associate position in Canada. This job is currently open for hiring/recruiting by HGS, exclusively for you at Canada Jobs. Feel free to download the job details here.
The work culture at HGS must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs HGS and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Canada, particularly within Canada. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Canada's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Canada, additional details can be found on Canada Wikipedia.
Work@Home Technical Support Associate jobs are available in Canada.
Exploring the cost of living in Canada. At Expertini.Com for Canada , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for Work@Home Technical Support Associate in Canada varies, but the standard pay scale is rated "Standard" in Canada. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at HGS follow the application process following the "Apply Now" button at Canada Jobs and also you can visit HGS official career page and follow their application process.
Key qualifications for Work@Home Technical Support Associate typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Work@Home Technical Support Associate in Canada by creating a free job alerts on Canada Jobs. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Work@Home Technical Support Associate positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Work@Home Technical Support Associate on Canada Jobs.
To improve your chances of getting hired for Work@Home Technical Support Associate, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Canada Jobs has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.