The Warranty Administrator will be a key contributor to the accuracy and timely processing of a variety of warranty processes, liability claims initiation, follow-up and closure. This position will also act as the technical customer representative and will be responsible to receive, manage, direct and provide closure to all inbound online, email or telephone customer technical inquiries be under the guidance and direction of the Warranty Business Analyst. The position will report to the QA/Compliance/Warranty Manager.
( 1 year, FT contract )Core Tasks/Responsibilities:
Inputting warranty data entry into the system
Performing timely and accurate warranty claims and processing (target of 15 days from initiation to completion)
Processing liability claims full cycle with follow up through to final claim closure.
Inputting and tracking online Warranty Submission Processing & Analysis
Batch warranty entries including claims review, processing and analysis, follow up and closure
Determine the quickest, most effect ways to answer a customer’s concern and/or question
Handle customer complaints, provide appropriate solutions and alternatives within limits and follow up to ensure resolution
Incoming customer inquiries for PLC Claims and customer inquiries on warranties
Tracking/recording of all inbound customer technical inquiries
Use of all in-house technical personnel to identify and determine the response to customer inquiries, where required.
Strong knowledge of all STA's warranty policies
Other tasks as required including participation in local tire testing eventsJob Requirements:
Customer Service Representative Experience
Proficiency Microsoft Excel
Proficiency Microsoft Word
Proficiency Microsoft Outlook
Data Entry Experience
Minimum High School Diploma
Specific Training Requirements:Navision and ProClarity software training
DTC Warranty Process & DTC Batch Warranty Process training
PLC Claims Process Training
DTC Safety Training