Job Title: - Lenovo HDD replacement - Winnipeg MB
Location: Regent Ave W Unit 10, Winnipeg, MB R2C 2Y9, Canada, Winnipeg, Manitoba, Canada
Schedule Start & End Date: Mar 12, 00:00 AM to Mar 13, 00:00 AM
Rate: CAD 35/hr.
Description
Note: Because of COVID 19- You may be required to wear a mask, gloves, observe social distancing rules etc at customer site.
Problem Description: Failed HDD in slot 2. Tech Dispatch for HDD in slot 2
Action Plan:
Please have the FE arrive on site with the part in hand.
Once on site, FE should ask for the manager on duty, to introduce themselves as the technician on behalf of customer name to replace a drive.
FE to call backline support
Server Validation:
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System Model Type: LVO RD E 26XX
SN: MJ02K
Verify the Server Model and Serial No (Lenovo RD | SN: MJ02K).
If unable to match the server Model and SN, STOP, call backline support ASAP.
If server Model and SN are correct,
FE to send pictures of the server Model and Serial No
FE to send actual pictures of the server showing the disk status in slot 2.
Keep in mind of disk slot numbering, the server starts with disk slot and so be very mindful of disk slot 2 location
If not sure of disk slot location, STOP!! call backline support ASAP.
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After disk slot location validation, FE should call L3 BB --. This person will give the OK to replace it.
Check again with the customer that you are replacing disk in slot 2.
If possible, request from customer to blink disk slot just for final verification.
Once disk in slot verification is complete, proceed on replacing disk in slot
Be careful not to drop the drive.
After disk replacement, verify with customer the disk rebuilding status.
Call Backline After drive replacement
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FE to call backline support and provide the rebuilding status.
Once everything is done, request FE to leave the site, provide the customer name who give approval then submit your SVR report for today's visit,
Service Window:
Request TD to provide the FE ship-to address (home) to receive Best Buy parts. Prior to drive replacement, the FE is to call the L3 # when in front of server. Ask the L3 team member to identify the HDD slot by flashing the drive. Under no circumstances should the FE pull the drive if the drive amber light is not flashing. Even if L3 offers approval, please decline. No flashing amber light means the drive is active and would most likely result in an outage.