Technical Content Administrator


  • Company:
    BMO Harris Bank
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Admin / Office

MANDATE The Technical Content Administrator is accountable for communication support, content management (e.g. gathering content, publishing and managing the day to day maintenance) of the Strategy, Supplier and Project Delivery (SSPD) and Operations & Capital Markets Project Management Office(O & CM PMO) intranet sites and in some instances provide technical expertise. In addition, this role is responsible for overseeing and implementing policies and procedures for maintaining a high quality of intranet content. This includes reviewing and communicating usage reports for the intranet content and overall site usage. The Technical Content Administrator will also create SharePoint templates and layouts for the sites. Key Accountabilities Communication Preparation & distribution of ongoing communications for SSPD & O&CM PMO Creation & execution of communications plans Creation of communications materials (web pages, surveys, posters, PowerPoint decks, emails) Writing, editing & proofing of communications materials and documentation (e.g., emails, announcements, town hall decks) Coordinate translation of documents and communications materials on a timely basis Participate on Operations communications forum Content Management & Design Design of web pages Graphic design of online materials (icons, logos, banners etc.) Management of content on websites including: SSPD, OCM PMO, BMO Pulse (and others) Creation/maintenance of templates (email, web pages, etc.) Documentation of site processes & procedures Monitoring of site traffic & user behaviour to determine trends Creation of metrics dashboard for site usage Administer the SharePoint intranet site: G athers content on a bi-monthly to monthly basis from various Project Delivery groups within SSPD and collaborates with internal partners/teams Publish and maintain monthly Leader communication Write, publish and maintain business and employee centred content Publish project financial content Create and maintain documentation regarding procedures and guidelines for intranet site publishing within SSPD to ensure consistency amongst the teams Work closely with Operations Business Management team for communications and guidelines Monitor and analyze site usage reports to determine trends Liaise with BMO SharePoint Administration group (when required) as it pertains to the intranet sites Set and enforce compatibility and interoperability standards that ensure site accessibility for all users. Administer the O & CM Project Management Office intranet and team site: G athers content on bi-monthly to monthly basis from managers within the PMO Write, publish and maintain business and employee centred content Administer PMO team site (e.g. permission levels) Create knowledge management structure Takes a lead role in providing technical knowledge on SharePoint and technical support for other publishers within Project Delivery Provide intermediate to advanced training on SharePoint (e.g. team site or publishing) within Project Delivery when required Monitor and analyze site usage reports to determine trends Resize images to publish Track and evaluate new standards, technologies and trends in Web architecture, development, design, and delivery. Set and enforce compatibility and interoperability standards that ensure site accessibility for all users. Developer & Technical Consultant Planning and development of SharePoint sites (e.g., Operations CE site, SSPD Portal) Development of interactive forms (e.g. intake forms, approval forms) Technical support for SharePoint and web design/development Development of JavaScript web applications MANDATE The Technical Content Administrator is accountable for communication support, content management (e.g. gathering content, publishing and managing the day to day maintenance) of the Strategy, Supplier and Project Delivery (SSPD) and Operations & Capital Markets Project Management Office(O & CM PMO) intranet sites and in some instances provide technical expertise. In addition, this role is responsible for overseeing and implementing policies and procedures for maintaining a high quality of intranet content. This includes reviewing and communicating usage reports for the intranet content and overall site usage. The Technical Content Administrator will also create SharePoint templates and layouts for the sites. Key Accountabilities Communication Preparation & distribution of ongoing communications for SSPD & O&CM PMO Creation & execution of communications plans Creation of communications materials (web pages, surveys, posters, PowerPoint decks, emails) Writing, editing & proofing of communications materials and documentation (e.g., emails, announcements, town hall decks) Coordinate translation of documents and communications materials on a timely basis Participate on Operations communications forum Content Management & Design Design of web pages Graphic design of online materials (icons, logos, banners etc.) Management of content on websites including: SSPD, OCM PMO, BMO Pulse (and others) Creation/maintenance of templates (email, web pages, etc.) Documentation of site processes & procedures Monitoring of site traffic & user behaviour to determine trends Creation of metrics dashboard for site usage Administer the SharePoint intranet site: G athers content on a bi-monthly to monthly basis from various Project Delivery groups within SSPD and collaborates with internal partners/teams Publish and maintain monthly Leader communication Write, publish and maintain business and employee centred content Publish project financial content Create and maintain documentation regarding procedures and guidelines for intranet site publishing within SSPD to ensure consistency amongst the teams Work closely with Operations Business Management team for communications and guidelines Monitor and analyze site usage reports to determine trends Liaise with BMO SharePoint Administration group (when required) as it pertains to the intranet sites Set and enforce compatibility and interoperability standards that ensure site accessibility for all users. Administer the O & CM Project Management Office intranet and team site: G athers content on bi-monthly to monthly basis from managers within the PMO Write, publish and maintain business and employee centred content Administer PMO team site (e.g. permission levels) Create knowledge management structure Takes a lead role in providing technical knowledge on SharePoint and technical support for other publishers within Project Delivery Provide intermediate to advanced training on SharePoint (e.g. team site or publishing) within Project Delivery when required Monitor and analyze site usage reports to determine trends Resize images to publish Track and evaluate new standards, technologies and trends in Web architecture, development, design, and delivery. Set and enforce compatibility and interoperability standards that ensure site accessibility for all users. Developer & Technical Consultant Planning and development of SharePoint sites (e.g., Operations CE site, SSPD Portal) Development of interactive forms (e.g. intake forms, approval forms) Technical support for SharePoint and web design/development Development of JavaScript web applications Technical Knowledge: Proven work experience as a Content manager Solid understanding of HTML and CSS Working knowledge of JavaScript (able to edit/update scripts) Comfortable working with Adobe Suite (esp. Photoshop and Illustrator) At least 2 – 5 years of working knowledge of SharePoint SharePoint 2013 & SharePoint Online Hands on knowledge of HTML and SharePoint publishing Familiarity with interaction design & accessibility principles Familiarity with social media Knowledge: University degree/college diploma or equivalent work experience. Strong knowledge of testing and deployment best practices University degree/college diploma or equivalent work experience Familiar with products, operations and market practices Strong knowledge of process and/or project management Advanced knowledge and understanding of the operations’ key products and services, processes and controls Solid understanding of internal project delivery business, services and organization Skills Excellent written and oral communication skills Excellent problem solving skills Excellent time management skills Strong Interpersonal and relationship management skills Strong multi-tasking skills covering a wide range of challenges which are independent and distinct Tolerance and flexibility for resolving ambiguities Strong prioritization skills Solid negotiation skills Strong customer service and relationship management skills Strong facilitation/ presentation skills Strong training skills Strong teamwork and team leadership skills H ighly detailed oriented Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality. Advanced decision-making skills Ability to document requirements Nice to Have: Bilingual and/or comfortable working with French text Comfortable working with XSLT, JSLink & CAML Queries Able to create/edit forms using Microsoft InfoPath Knowledge of effective survey design Knowledge of SEO and web traffic metrics Working knowledge of technical writing/documentation We’re here to help At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://bmocareers.com . BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. Technical Knowledge: Proven work experience as a Content manager Solid understanding of HTML and CSS Working knowledge of JavaScript (able to edit/update scripts) Comfortable working with Adobe Suite (esp. Photoshop and Illustrator) At least 2 – 5 years of working knowledge of SharePoint SharePoint 2013 & SharePoint Online Hands on knowledge of HTML and SharePoint publishing Familiarity with interaction design & accessibility principles Familiarity with social media Knowledge: University degree/college diploma or equivalent work experience. Strong knowledge of testing and deployment best practices University degree/college diploma or equivalent work experience Familiar with products, operations and market practices Strong knowledge of process and/or project management Advanced knowledge and understanding of the operations’ key products and services, processes and controls Solid understanding of internal project delivery business, services and organization Skills Excellent written and oral communication skills Excellent problem solving skills Excellent time management skills Strong Interpersonal and relationship management skills Strong multi-tasking skills covering a wide range of challenges which are independent and distinct Tolerance and flexibility for resolving ambiguities Strong prioritization skills Solid negotiation skills Strong customer service and relationship management skills Strong facilitation/ presentation skills Strong training skills Strong teamwork and team leadership skills H ighly detailed oriented Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality. Advanced decision-making skills Ability to document requirements Nice to Have: Bilingual and/or comfortable working with French text Comfortable working with XSLT, JSLink & CAML Queries Able to create/edit forms using Microsoft InfoPath Knowledge of effective survey design Knowledge of SEO and web traffic metrics Working knowledge of technical writing/documentation We’re here to help At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://bmocareers.com . BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. OperationsOperationsCanada-Ontario-TorontoCanada-Ontario-TorontoGlobal Operations-X000070Global Operations-X000070full-timefull-time11/19/1811/19/18OngoingOngoing