Technical Architect Director Public Sector Non Federal Job in , ON, Canada Recruiting by Salesforce, Inc.

The Technical Engagement Manager plays a meaningful role in both presales and in implementation setting customers up for Success by prescriptively shaping, scoping and solutioning and then leading the technical execution of large and groundbreaking engagements at our most strategic customers, or at times, jumping in to support implementation teams on targeted technical challenges. This person serves as a trusted technical advisor to Salesforce customers, providing mentorship to Sales & Professional Services teams on Salesforce capabilities and level of effort for implementation, bringing commonalities across each customer’s implementations, and ensuring the highest levels of customer happiness. They are Salesforce platform guides who are accountable for the oversight of our technical and solution architects, quantifying business value and aiding the Salesforce Services team to deliver the expected outcomes of the engagement. They are internally and externally recognized as a business contributor, industry and product specialist.Partnered with an Account Partner (Services Salesperson), the Technical Engagement Manager leads both pre and post-sales activities, acting as the technical authority across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third party solutions. They are responsible for overseeing adoption and consumption of our technology, building and leading customer relationships, customer satisfaction, and service delivery, in concert with account leadership. This may include the following:Deep understanding of Salesforce solutions and clouds (higher education or state& local solutions highly preferred)Ability to scope Salesforce projects (and integration with ancillary technology stacks)Pre-Sales solutioning of multiple Salesforce clouds in conjunction with the Solution EngineersBringing public sector expertise and perspectiveAbility to drive better outcomes through extensive platform expertiseCreate deep alignment with customer IT departments and partners Ensure project operational complianceExecutive Relationship buildingResponsibilities:Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metricsCorrectly scope projects (people, skills, timeframe) to deliver on clients’ requirementsEnsure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clientsBring standard processes to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the clouds being implementedProvide oversight and governance for project architecture on large multi-cloud implementationsJump in hands on to at-risk engagements to shore up solutions and help get projects back on trackPositively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessarySuccessfully lead multiple strategic clients simultaneouslyRecognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional servicesInspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.Show continued professional growth and developmentAct as an advisor on sophisticated issues and engagements, exercising discretion and latitude in reaching critical goals.Lead cross-functional teams and mentors othersLead to a minimum billable utilization targetProactively mitigate and handle critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executivesThe ideal candidate will have:A successful track record of working optimally in a highly matrixed and fast-growing organization. A skill in correctly sizing and scoping Salesforce projects. A passion and belief in the unique value of professional services in a cloud software company. The validated ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce. The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple customers. The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it contributes to their overall enterprise architecture. Deep problem solving skills and the ability to help solve problems with minimal background and a fast ramp up.Must Have Qualifications & Skills:5+ years of direct experience delivering and/or overseeing solutions development on the Salesforce Platform.10+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.2+ years of sizing and scoping Salesforce projects.At least one of Salesforce Application or System Architect certificationsAbility to travel; up to 25%Location is open to Canada - must reside in Canada for the past continuous 5 years with Permanent Residency or CitizenshipPreferred Qualifications & Skills:5+ years’ operating in a pre-sales environment, shaping and scoping large and sophisticated implementation projects5+ years of enterprise-level project or program management experienceDemonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.Very strong written and verbal communication skills, executive level presence and experience in working in a client advisory roleDemonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessionsExcellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational competenceDelivery focused: Previous experience leading teams of architects to delivery complex Salesforce SolutionsExcellent analytical & problem solving skillsValidated ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogueBA/BS degree or foreign equivalent; Bilingual English/French speaker preferred
#J-18808-Ljbffr