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Canada Jobs® - Ai Resume Scoring
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Service Delivery Manager for the largest automotive marketplace in Canada. Key Areas of Responsibility: Leadership: -Relentless customer focus – ensure service is fit for the purposes of customers - Continuous improvement mindset -Facilitate transparency & shared understanding of current processes & policies, as actually practiced -Gain agreement for evolutionary change -Manage the work, let people self-organize around it– responsible to ensure performance measures are met and held to the KPIs outlined; responsible to implement and manage through PIP when needed -Encourage acts of leadership at all levels (incremental improvement through experimentation, scientific method) -Participate actively in the broader leadership team, and strategic decisions affecting the business, including annual budgets, bonus determination, and compensation changes. -Be prepared to bring forward ideas related to better hiring, PIP plans, and strategies related to collective bargaining to ensure our business can continue to grow and develop Kanban Service-Delivery System Design: -Visualization of all Work Items -Work items retain customer-recognizable integrity throughout the entire workflow -Visualization of the flow of work through stages of knowledge-discovery -Visualization of all blocked Work Items -Clear point of commitment (first unbounded queue) -WIP limits across the entire workflow (from point of commitment to completion) -Explicit policies -Classes of Service -Pull criteria policies for each stage of knowledge discovery -Ticket design – enough information to make a good pull decision into each stage of knowledge-discovery Maintain & report service-delivery capability data & metrics: -Delivery predictability -Delivery Efficiency -Cumulative Flow diagram -Flow Efficiency -Number of known defects in production Management & Business skills: -Superior managerial and supervisory capabilities -Strong interpersonal skills, ability to work with stakeholders across the business -Strong organizational skills -Great problem-solving skills -Analytical skills, use data to support continuous improvement activities -Able to coach and develop team members -Relationship building, able to build and support strong relationships with the team and across the business Kanban service-delivery system improvement (evolutionary feedback-loop cadences, reflection mechanisms): -Facilitate the daily Kanban Meeting -Focus on the completion of work and removal of blockers -Facilitate the (twice-weekly) Service Delivery Review Meeting -Present capability data & metrics -Report on outcomes of improvement initiatives (experiments) -Collaborate with stakeholders to design improvement experiments -Take responsibility for the implementation of improvement initiatives (experiments) -Facilitate the (weekly) Delivery Planning Meeting -Decide which in-progress items will be released next and plan the work for deployment. -Facilitate Blocker-Clustering Workshops -Analysis and grouping of blockers Required Skills: -Strong leadership skills, ability to drive change -Strong communication skills -Ability to interact professionally with all levels within and external to the organization Required Experience: -Bachelor's degree in computer science preferred -5+ years’ delivery management experience in the online software industry; strong knowledge of website design, functionality usability, web and mobile technologies. -4+ years of experience in successfully using agile methodologies. -Knowledge of release management and software quality principles -Agile methodologies, primarily using Kanban or Scrum approach using related tools such as Jira - Proficiency in French is an asset What’s in it for you… -We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. Fitness and wellness -We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program. Benefits from Day 1 -Gym discounts-Local in-office free gyms-Employee and Family Assistance program-Weekly virtual wellness events-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.-Conferences & training budget-Regular internal training programs Financial planning -Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection. Competitive salary -Annual bonus structure-3% CPP matchingGreat News! We've discovered an exciting live job opportunity for a Service Delivery Manager position in Greater Toronto Area. This job is currently open for hiring/recruiting by AutoTrader.ca, exclusively for you at Canada Jobs. Feel free to download the job details here.
The work culture at AutoTrader.ca must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs AutoTrader.ca and also by visiting their official website through Google.
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Yes, we found live job(s) for AutoTrader.ca in Greater Toronto Area.
Service Delivery Manager jobs are available in Canada.
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The average salary range for Service Delivery Manager in Greater Toronto Area varies, but the standard pay scale is rated "Standard" in Greater Toronto Area. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at AutoTrader.ca follow the application process following the "Apply Now" button at Canada Jobs and also you can visit AutoTrader.ca official career page and follow their application process.
Key qualifications for Service Delivery Manager typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Service Delivery Manager positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Service Delivery Manager on Canada Jobs.
To improve your chances of getting hired for Service Delivery Manager, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Canada Jobs has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.