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JOB SUMMARY
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members. Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. The salary range for this position is to annually.Great News! We've discovered an exciting live job opportunity for a Senior Events Manager position in Montreal. This job is currently open for hiring/recruiting by Sheraton Hotels & Resorts, exclusively for you at Canada Jobs. Feel free to download the job details here.
The work culture at Sheraton Hotels & Resorts must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Sheraton Hotels & Resorts and also by visiting their official website through Google.
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Yes, we found live job(s) for Sheraton Hotels & Resorts in Montreal.
Senior Events Manager jobs are available in Canada.
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The average salary range for Senior Events Manager in Montreal varies, but the standard pay scale is rated "Standard" in Montreal. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Sheraton Hotels & Resorts follow the application process following the "Apply Now" button at Canada Jobs and also you can visit Sheraton Hotels & Resorts official career page and follow their application process.
Key qualifications for Senior Events Manager typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Senior Events Manager in Montreal by creating a free job alerts on Canada Jobs. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Senior Events Manager positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Senior Events Manager on Canada Jobs.
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