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Registration Manager – Bilingual French/English Job in Toronto Recruiting by Direct Travel

Registration Manager – Bilingual French/English

🔖 Full Time

Download Job Details

Registration Manager – Customer Experience & Design

Bilingual French/English

Embark on the next step in your career journey with Direct Travel!

The Registration Manager (RM) is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in managing multiple elements of registration, execution, and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program.

This may be a fully remote (based on distance to the office) or a hybrid (currently two days in the office required) position.

Office Location is Toronto, Ontario, Canada

Expedition Expectations

Client:

Understands client/attendee interests, issues, expectations, and priorities

Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction

Participates and consults during client discovery meetings and collaborates with Program Manager and Event Technology Project Manager to translate specific client needs into registration requirements

Actively participates in ongoing client planning calls by contributing to registration discussions

Registration Operations: 

Manages registration database to maintain data integrity

Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity

Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs

Works in partnership with internal departments to manage program deliverables pertaining to Event Technology Project Manager website build and Travel Services airline ticketing

Partners with Project/Program Manager to provide personalized print materials based on registration data

Manages on-site attendee experience if on-site for program execution

Interacts directly with attendees on program related inquires contributing to the overall positive attendee experience

Acts as main contact for hotel room requirements and manage all aspects of hotel room block including attrition deadlines, special requests, etc.

Creates timelines for tasks specific to registration in collaboration with Program Manager

Ensures quality, synchronicity, and on-time delivery of all program deliverables

Financial Management:

Able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)

Works in tandem with the Program Manager on budget and scoping management as it pertains to registration

Reconciles final hotel room invoice and any other suppliers worked with directly

Understands labor hours as it relates to program profitability

Leadership:

Be a sought-after partner by building trust with clients, attendees, internal team, and external partners

Leads internal registration teams

Leads, guides, and consults internal partners on discussions related to registration

Strives to develop process efficiencies

Builds strong working relationships with internal and external team members

Seeks opportunities for growth and development

May onboard new hires to ensure that standard SOPs are followed

Seek feedback, absorb, and act in the spirit of continuous personal development

Gathers, shares, and applies learnings for continuous process improvement

Can adapt and work successfully with any client, partner, and program

Working Conditions:

Ability and willingness to work extended workdays and possible weekends

Accessibility during core business hours

Frequent use of a computer and other office equipment

Ability to lift 20 lbs.

Frequent sitting, standing, and walking

Ability to travel as needed

Performs other duties as assigned.

Passport to Success

Bachelor's degree in Hospitality, Business, or a related field, or a combination of education and experience is required

Minimum of 2 years of experience in data management/customer service is required, or relatable experience

Proficiency in Microsoft Word, Excel, and PowerPoint

Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools

Proficient in database management tools

Bilingual in English and French is required.

Going the Extra Mile

Models behavior that reflects our organization’s Vision and Core Beliefs

Must possess excellent interpersonal skills to be able to work cross-functionally, develop strong and positive internal and external relationships with the client, deliver superior customer service derived from a spirit to help and serve others, and to help onboard others

Models a positive, solution-based approach and be flexible and open to change to be adaptable to clients, partners, and teams

Must possess self-awareness to understand own strengths and areas of opportunities, and how their behavior/words affect others

Must be able to work autonomously, while thriving in a team environment

Must possess solid verbal and written communication skills to convey and express thoughts and ideas and to write emails with a professional tone

Must be organized to be able to manage multiple projects and tasks, in various phases, simultaneously, and prioritize deadlines

Must possess analytical skills to apply efficiencies and streamline processes

Must take initiative and be resourceful, and be able to work independently with clients

Must be an active and discerning listener to identify participants’ needs

Must be able to maintain client confidentiality

  Benefits Onboard 

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: 

About Direct Travel and Creative Group

For Creative Group A subsidiary of Direct Travel, Creative Group designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit .

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

Apply Now

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