Inside Claims Representative II – Auto Investigation

  • Company:
    Wawanesa Mutual
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    7 days ago
  • Category:

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Inside Claims Representative II – Auto Investigation
The Inside Claims Representative II- Auto Investigations, contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex auto claims through telephone and
written correspondence.
Provide exceptional customer service
Interpret policy wordings, determine policy coverage and ensure appropriate reserving
Investigate losses to determine liability
Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
Negotiate with insureds, claimants, lawyers and insurers
Coordinate services with vendors and service providers
Adjust claims from inception to completion in a proactive manner
Maintain accurate records based on company standards and policies within the claims system
Remain up-to-date with legislative changes and trends in the insurance industry
Perform other duties as assigned
Minimum 2 years insurance adjusting experience and have displayed confidence in technical knowledge
Working toward Chartered Insurance Professional (CIP) designation
Effective customer service skills including empathy and concern for our customers
Demonstrate resiliency in dealing with difficult situations and communications
Strong communication skills, both written and oral
Strong investigative and analytical skills and ability to ask the questions to get the facts of the claim
Demonstrate adaptability to any situation
Display the ability to think forward as to the impacts of actions and decisions
Strong time management and organizational skills with the ability to be proactive and prioritize work in a fast paced, changing environment
Detail oriented with a critical degree of accuracy regarding data entry
Ability to negotiate fairly and reasonably for claim resolution
College/University degree is preferred or equivalent work experience
Accomodations are available upon request.
Wawanesa provides its employees with an environment conducive to achieving their goals for personal performance and career development. Our employees are provided with highly competitive compensation packages (salaries, profit sharing, benefits and
a defined benefit pension plan). The benefit package is comprehensive and far ranging, including Extended Health, Dental, Life, AD&D and LTD, depending on experience.
Wawanesa provides a stable and rewarding environment for its employees in today’s challenging
Join a Canadian success story! If you are interested in this exciting, challenging position with Wawanesa,
please apply online today with your resume and cover letter !
Apply On-line
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