General Manager, TripSpark page is loadedGeneral Manager, TripSparkApplylocationsCanada - Mississaugatime typeFull timeposted onPosted 14 Days Agojob requisition idR49965Your new career adventure starts here!
Job Summary:
TripSpark Technologies, a Modaxo company (see below), is looking for a General Manager to lead its business & commercial operations.TripSpark is looking for a self-motivated, highly organized, and independent individual responsible for directing its business operations. Reporting to the Group Leader, the General Manager has overall responsibility for business strategy, execution, team capability & culture in order to drive a sustainable growth-oriented business. The General Manager has overall P&L responsibility and responsibility for 111 staff. This includes full reporting-line responsibility for Sales & Marketing, Research & Development (including product management), Customer Operations, Finance, IT & Legal. The General Manager must be able to gain a deep knowledge of the competitive environment, building strong relationships with customers, and having the vision and energy to drive the business strategy to ensure growth. Being based in one of the corporate office locations (Calgary, Mississauga, Cedar Rapids) is preferable, but not essential.Job Description:
TripSpark Technologies is a transportation technology company helping public and provide operators improve their fixed route, paratransit, microtransit, and rideshare services. For the past 30 years, we’ve specialized in providing solutions tailored to the complex needs of mid-sized urban, suburban, and rural agencies. Our software and hardware solutions improve a community’s access to transportation, boost rider satisfaction, drive revenue, and overcome operational challenges. TripSpark has several hundred customers across North America.
1. Leadership / Management
Change oriented mentality to streamline processes, improve efficiencies and grow the business
Own the long-range, annual, and quarterly financial and non-financial goals
Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
Generate, maintain, and review with management, annual, quarterly, and monthly revenue statistics (leading and lagging indicators) on financial statistics, productivity rates, customer satisfaction trends, and overall improvement trends.
Be hands-on in day-to-day operations where needed
Identify and communicate risks and issues and action remediation and mitigation plans
Become a subject matter expert on the market, the product, and the competition
2. Program Management – working with VP, Professional Services
Ensure internal and external project kickoffs are held as appropriate and projects are set up in corporate systems
Control projects to ensure scope, budget, schedule, and quality delivery
Ensure Project Managers and Technical Services Engineers manage customer expectations and provide regular client communications
Provide monthly project portfolio performance reports to upper management
Escalate problem projects to upper management as necessary
3. Sales - working with VP, Sales & Marketing
Drive sales group to increase new name customer acquisition and expand back to base sales
Develop and maintain competitive intelligence programs and generate industry direction reports to support the development of new features and products
Ensure sales & marketing team structure is optimized for growth, performance and operational excellence
4. Customer Care – working with Director, Client Services
Execute an effective long-term customer care program for clients
Implement and maintain client support initiatives, including production of training & self-help tools
Monitor and produce documentation on Customer Care metrics relating to program usage, satisfaction levels, ticket throughput, and resolution
Coordinate the administration of annual customer satisfaction and information gathering surveys and other communication tools.
5. Research and Development – working with Director, R&D & Director ProductManagement
Ensure clear Product Road Maps are established, followed, and adapted to respond to market needs
Balance the investment in new R&D with the investment in maintaining current products to maximize new name growth and retention of existing customers while ensuring a streamlined R&D operation
Ensure operational excellence in development & engineering
Facilitate growth of Product Managers through ensuring their activities are aligned with the job description
6. Controlling / Internal – working with Director of Finance & Head of Legal & HR Business Partner
Annual, quarterly, and monthly revenue results/forecasts and costs
Driving forecast accuracy & execution of key finance deliverables
Ensuring optimization and delivery of IT strategy and support (reports to finance)
Participate in the development of internal department policies and programs to support quality and growth
Qualifications and Experience
Prior experience in leadership in the B2B software industry. Experience with Transit technology an asset
Experience directing the day to day and long-term operations strategies and goals of a small to medium-sized business unit within a larger organization
Experience managing cross-functional teams and in leadership roles
Exceptional financial management skills
Expert knowledge and success in managing sales, marketing, technical delivery, customer care, customer success, product or development strategies, as well as strong business acumen
Excellent communication, both orally and in writing with outstanding presentation skills – pivotal to this role is an ability to build relationships with C-suite
Bachelor’s degree in business, computer science/ engineering, IT or other related field
Key Skills and Competencies
Strong customer focus,
Exceptional financial management skill
Strong business development skills
Strong technical leadership skills
Strong communications skills – verbal, written, and presentation
Strong teamwork skills for cross-group cooperation
Strong technical & financial knowledge across the industry and awareness of industry future directions
Strong self-motivational drive
Ability to perform under pressure
Ability to multi-task (e.g., handle multiple projects at once).
Strong coaching and mentoring skills
Must be able to handle an escalated situation independently without the support of management but also know when to escalate internally to her/his manager
Play a role in high-level projects that have an impact on the company’s future direction
Travel:
Travel is required 50% at times.
Must have required documents to travel within North America and globally
Worker Type:
Regular
About UsIn the transportation industry, we like to think we put the Spark in every Trip. In terms of company culture, we like to think we put the ‘team’ in teamwork. The first thing you’ll notice when you work at TripSpark Technologies is the comfortable size and agility of the group. We work closely with each other across every department, which allows us to perform at the highest level. Even when a part of the team is located in another area of the North America, we continue to collaborate, communicate and connect. What this amounts to is a greater dedication towards serving, growing and innovating alongside our clients.
Working at TripSpark Technologies is a daily adventure and has some unique benefits and advantages. Quite literally. Our full employee benefits package provides for personal and family protection as well as flexible work hours. From our stocked soft drink machines to our staff-wide, catered munch and mingles, TripSpark makes its employees a priority by providing a creative and energetic workplace. Come and be a part of this thriving company and let’s go on this adventure together.
TripSpark is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.#J-18808-Ljbffr
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