JOB SUMMARYJOB SUMMARYAs a Tory Burch General Manager you are the ultimate ambassador of our brand. You're accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. This requires a constant balancing of priorities, including strategic, operational & leadership excellence with an authentic approach.JOB DESCRIPTIONRESPONSIBILITIESDrive the Business & Deliver ResultsAchieve financial targetsthrough a strategic approach focused on developing, monitoring and the improvement of measureable statistics that drive the business.
Oversee thedevelopment of clientelethrough leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a client business through your sales staff.
Development of business driving initiativesthat build a repeat business or that attracts a new customer.
Model and supervise the selling environment, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales.
Ensuredisciplined management of store expensessuch as payroll/wages, supplies, associate wardrobe, etc.
Manage your people resourcesto maximize sales, traffic flow, floor coverage and customer engagement.
Be proactive in communicating aboutproduct buying & allocationaccording to your customer demographic & business potential.
Analyze, interpret & strategicallyapply data(both internal measures & external trends) to identify key issues and maximize your business; this includes reporting-out of key information to inform corporate partners.
Run your business withagility , changing direction & continuously improving based on key indicators and lessons learned.
Leadership & People ManagementLead by example andmodel behaviorthat reflects the company's core values.
Translate the company's overarching vision & strategyin a way that resonates with your team & maximizes your business.
Set clear goals & expectationsandhold people accountableto a high standard of excellence.
Manageoverall team performance & growth :Recognizecontribution of others and celebrate success.
Manage and monitorteam morale & talent retention.
Provideclear feedback and regular coaching.
Foster team'songoing growth & developmentthrough both training & on-the-job learning.
Manage performance, handle issues & resolve conflictin a calm, objective & fact-based manner.
Leverage the DOR program todevelop skillset and competencies in leadership team .
Utilize MTB, mid year and annual performance appraisals to helpdevelop staffand ensure both store and company goals are met.
Empoweryour team to take initiative, drive results and self develop
Inspireyour team to achieve their goalsBuild aworld-class talent pool.High-quality recruitment & selection, both foropen roles & proactively for the future.
Ensure that your team isdiverse & reflective of your customer demographic.
Enablesuccessful on-boardingof new staff.
Develop strong a succession planto ensure staff is provided a clear career path.Create & execute a strategy foreffective store communications(team-based as well as one-on-one) to ensure that your staff is involved & updated.
Display a strong commitment toself-development and growth.
Create the Customer ExperienceLead by example & create an environment and a team that consistently deliverstransformational customer experiences.
Create, model and manage ahighly productive selling environmentby providing consistent training & coaching.
Takeownership for the transformational experience in your boutique- customize it for your customer demographic & enable your team to develop & maintain productive customer relationships.
Ensurevisual merchandising and maintenance standards are metat all times.
Represent the BrandEmulate, teach and coach thebrand aesthetic& embody a strong sense offashion sensibilityand anenthusiastic attitude.
Oversee thedevelopment of clienteleby designing & supporting strategic initiatives thatbuild our customer base & increase repeat business.
Take ownership for maintaining theTory Burch aesthetic across all touch pointsincluding associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.
Contribute to the communityin a way that is aligned with Tory Burch social responsibility initiatives & that helps usreach new customers & build brand awareness.
Generatenew ideas & apply an entrepreneurial spiritto help build & continuously improve the business.
Operational ExcellenceUnderstand the importance of & ensure theefficient running of all store operations.
Consistently adhere toall operational procedures and guidelines.
Proficient and expert user of allcore systems & technologiesincluding but not limited to POS, Epicor/Web-IM, Client Book, i-Pad & Microsoft Excel and Word applications.
Enforce ourpeople policies& ensure accurate and timely processing ofemployee paperwork(including but not limited to payroll & time/attendance, employee changes & employee discipline).
Protect our assetsby adhering to all loss prevention and operational policies & procedures.
Manage all inventory movementby ensuring the accurate & timely processing of mark-downs, transfers, RTVs & consolidations, damages and repairs, shipment receiving, customer sends, POS transactions, etc.
Ensurestrong partnership with your DOS/MM and other Corporate Partnersto ensure alignment & timely two-way communication.
Detail oriented with ability tomulti task and prioritizework to produce desired outcomes
EDUCATION & PRIOR EXPERIENCE NEEDEDUndergraduate degree(business or fashion related discipline a plus).
5+ yearsexperienceas a General Manager in aluxury or service driven environment.
Proven track record of success.
REQUIREMENTSMust have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
Occasional overnight travel may be required.
Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
CORE SKILLSAdaptable - Change before you have toChanges course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple prioritiesEntrepreneurial Spirit - Own itTakes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things doneCollaborative - No I in ToryIs self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approachClient & Brand Focus - Put yourself in Tory's shoesPassionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customersLive the Values - Being BuddyKeeps the Buddy Values alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environmentFunctional Expertise - Know Your StuffHas the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practiceFOR PEOPLE MANAGERS: Team Builder - It's all about WeSets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performanceFOR PEOPLE MANAGERS: Change Leader - Change is the essence of lifeChallenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speedE qual Employment Opportunity StatementTory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.Disability AccommodationTory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact
[email protected].
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