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Position: Field Service Coordinator
Reporting To: Field Service Supervisor
Schedule: Monday-Friday, In Office, Langley
With over 50 years of innovation in the Power Generation Industry, Thomson Power Systems, a Regal Rexnord company, is seeking a dynamic Field Service Coordinator based in Langley, BC, reporting to the Field Service Supervisor. This pivotal role is the key to delivering exceptional customer service and managing service-related inquiries and requests. If you're a self-motivated, results-driven individual with a passion for customer service, exceptional communication skills, and a proven track record as a team player, this is your golden opportunity to ignite change and thrive in our collaborative, customer-centric environment. Join us in powering the future!
YOUR MISSION
Service Order Entry:
Handle returns and RMA requests efficiently.
Coordinate repairs and warranty claims.
In collaboration with the Project Manager and Field Services Supervisor, manage site startup and field service orders, ensuring timely closures.
Follow up with the customers and process orders promptly and accurately.
Service Administration:
Perform service job costing, including labor/travel hours, mileage, and expenses.
Record service reports and traveler cards accurately.
Prepare quotations with the help of field service supervisor for site trips, training, maintenance, mod kits, and replacement parts.
Organize warranty returns and repairs in collaboration with suppliers.
Facilitate training seminars and programs.
Coordinate and maintain the field service schedule.
Manage inventory in various warehouses.
Update work instructions and forms as directed by the manager.
General Customer Service:
Act as a responsive resource, answering phones and responding to service support emails.
Create and maintain service cases in the CRM system.
Address general inquiries from both internal and external customers.
Provide product information, support materials, and PDF drawings as needed.
Other duties as assigned.
ARE YOU THE ONE?
Required Education, Experience and Skills:
Ability to commute to the work site daily and work on-site.
Post-secondary degree or diploma, or equivalent.
Demonstrated expertise in customer service.
Familiarity with CRM systems and inventory management software in an asset.
Proficiency in effective communication and interpersonal interactions.
Proven ability to plan, prioritize, schedule, and coordinate multiple resources in a fast-paced environment, with high attention to detail.
Proficient in utilizing Microsoft Office Suite.
Previous experience in the Power Generation Industry, manufacturing, or related fields is advantageous.
Experience with dispatching Field Service technicians would be an asset.
OUR PURPOSE
You may not know it, but Regal Rexnord impacts your life every day. Our products enable the power source that keeps smart buildings running; the fans in HVAC systems that keep us comfortable; the agricultural and food service equipment that keeps us fed; and the conveyor systems that keep e-commerce flowing.
Our business aims to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focusing on customer needs and our commitment to sustainability. We are looking for creative and ambitious minds to join our team and to create a better tomorrow.
OUR FAMILY
Regal Rexnord Corporation (RRX) is approximately a $7.2B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. The company has approximately 36,000 global associates with significant operations in the US, Mexico, Europe, China, and India. Regal Rexnord Corporation is the result of a merger between Regal Beloit Corporation and Rexnord’s PMC business which was completed in 2021. The headquarters for Regal Rexnord is located in Beloit, WI, with an executive satellite office in Rosemont, IL.
The company is comprised of four operating segments:
• Industrial Powertrain Solutions: (~$2.7 Billion revenues)
• Power Efficiency Solutions: (~$2.2 Billion revenues)
• Automation & Motion Control: (~$1.7 Billion revenues)
• Industrial Systems: (~0.6 Billion revenues)
About Regal Rexnord
Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.
You may not know it, but Regal Rexnord impacts your life every day. The company’s products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.
Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability. The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.
Great News! We've discovered an exciting live job opportunity for a Field Service Coordinator position in Langley. This job is currently open for hiring/recruiting by Regal Rexnord, exclusively for you at Canada Jobs. Feel free to download the job details here.
The work culture at Regal Rexnord must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Regal Rexnord and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Canada, particularly within Langley. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Langley's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Langley, additional details can be found on Langley Wikipedia.
Yes, we found live job(s) for Regal Rexnord in Langley.
Field Service Coordinator jobs are available in Canada.
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The average salary range for Field Service Coordinator in Langley varies, but the standard pay scale is rated "Standard" in Langley. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Regal Rexnord follow the application process following the "Apply Now" button at Canada Jobs and also you can visit Regal Rexnord official career page and follow their application process.
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Benefits for Field Service Coordinator positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
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