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Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
Please note: This role requires regular travel in the core downtown Toronto area
PRIMARY DUTIES AND RESPONSIBILITIES:
Practice Management
Customizes program elements to meet the needs of assigned prescribing physicians;
Adherence to College of Nurses standards of nursing practices;
Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests in order to complete the SA;
Proactively assesses programs and makes suggestions to enhance outcomes and quality of service;
Completes all relevant reports (program specific reports, expenses, etc.) as per specified timelines and as per required standards.
Patient Support
Welcomes each patient to the program and captures required patient information;
Provides therapy guidelines to patients and physicians;
Ensures patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures;
Follow up with patient the outcome of reimbursement navigation;
Provide information and navigate patient through financial assistance;
Assist patient with pharmacy selection and coordinate drug delivery;
Assist patient with coordination of therapy and ongoing patient monitoring;
Reports Adverse Events / Severe Adverse Events following program Standard Operating Procedures.
Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Associate Program Manager.
Mentorship/Peer Support
Assists in training and development of new FCM as needed
Supports and assists peers through regular and ongoing communication.
Develops and maintains a positive relationship with the Program Patient Support team.
Provides timely patient and clinic information as needed, through specific means used by the program.
Client Interface
Participates in scheduled KOL physician meetings with Sales Representatives;
Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed;
Proactively provides assistance to resolve client issues with regards to assigned physicians;
Attends scheduled Continuous Medical Education events and reports new activities;
Provides in service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives.
Provide training to physicians and clinics on program and new initiatives approved by the client.
Acts a liaison and provides ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
Ongoing maintenance of communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as required;
Other
Completes all relevant reports (time sheets, expenses, mileage, reports etc.) as per specified timelines and as per required standards.
The Field Case Manager will also be assigned other duties and tasks as required from time to time.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
RN or RPN; Registration with the Provincial College of Nurses; case management experience preferred;
Minimum three (3) years nursing experience in a clinical setting an asset;
Available to travel within an assigned territory, some overnight travel may be required;
Valid Driver’s License, current auto insurance policy and access to reliable transportation, for regional travel;
Experience and background in various therapeutic areas is an asset;
Normally requires a minimum of five (5) years in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support,
Background in business administration (pharmaceutical) sales and marketing an asset;
Knowledge of private and public reimbursement structure, systems, and process;
Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation;
Strong analytical skills including interpretation of regulation and legislation;
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Knowledge of pharmaceutical distribution industry
Strong customer service skills
Strong business acumen
Strong analytical and mathematical skills
Strong critical thinking skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Intermediate knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Hold and maintain a valid, non-expired, unrestricted driver’s license
Why choose Innomar Strategies?
“Remote-First” culture – flexible opportunities to work from home!
Competitive Total Rewards Package:
Base salary + bonus programs
RRSP matching
Employee Share Purchase Plan
Flexible benefits program (in effect on day one), including:
Healthcare Spending Account
Wellness Account – to focus on your nutrition, fitness, health and well-being
Parental Leave Top Up, 24/7 Employee Assistance Program, and Virtual Healthcare
Tuition Reimbursement + Employee Referral Programs
Growth opportunities for career advancement
Learning Programs, Leadership Training and Mentorship Programs to further your professional development
Ability to make an impact in creating healthier futures
We value diversity, equity and inclusion to foster a culture of belonging
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
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