Dock Lead Hand
Day & Ross Freight
The Dock Lead Hand works to ensure service to customers is met, that costs to the company meet goals through the scheduling of dock staff, proper loading and unloading techniques, planning vehicles, and managing claims.
This position is all about continuous improvement, problem solving and effective communication. This position will be based out of our Woodstock, Ontario Terminal.
Operate equipment in keeping with legislation, policies and procedures, ensuring safety and efficiency in order to minimize the risk of injury, property damage, or loss of life.
Load and unload cargo
Promptly report all incidents or accidents to supervisor
Ensure proper use of protective gear and safe operation of machinery.
Report continuing performance and attendance issues to supervisor
Relays information between Operations Manager and Dock Workers and keeps the Operations Manager updated with dockside operations.
Answer questions and coach team members on all dock area processed or equipment operation.
Maintain records and documents as required
Assist in training workers on equipment operation and company safety policies and procedures.
Effectively communicate issues to supervision, management and other leads/employees
Assist whenever necessary and other duties that may be assigned.
Global McCain Core Competencies
Building strong customer relationships and delivering customer-centric solutions.
Holding self and others accountable to meet commitments.
Building partnerships and working collaboratively with others to meet shared objectives.
Stepping up to address difficult issues, saying what needs to be said.
Consistently achieving results, even under tough circumstances.
Rebounding from setbacks and adversity when facing difficult situations.
Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Education and Training
Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
Trained in the Transportation of Dangerous Goods
Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
Skills and Attributes
Communication skills – advanced
Computer skills – accuracy, MS products, AS400, web based programs
Demonstrated customer relationship skills
Strong conflict resolution skills
Able to work deadlines in high transactional environment
Ability to champion business needs in a collaborative manner to colleagues
Ability to lift up to 75 lbs.
English, other languages an asset
Able to work with little supervision
Provides basic leadership and guidance to dock workers to ensure safe and efficient handling of cargo.
Relays management instructions to Dock Workers and keeps the Operations Manager updated with dockside operations.
Subject to a clear criminal background check prior to employment
Travel and mobility
Travel not normally required
Dock environment includes close proximity to moving vehicles and equipment
Physically demanding job, working dockside
Working with the public, drivers, and other employees
Potential for exposure to chemicals and other dangerous goods
Driving Powered Industrial Vehicles (PIV’s) in congested areas, with pedestrian traffic
Extended period sitting in a work station working on a computer and on a phone
Physical labour (bending crouching, etc.)
Environment of physical activity, including bending, stretching, lifting, etc. Repeatedly lift, reach, stoop, stand, grasp, balance, climb, kneel, and crouch for extended periods of time. Walk (up to 100 metres), loud noise
Involves moving and handling large and cumbersome freight in a dock environment (50-75 lbs)
Due to continuous operation of business, may require shifts outside of business hours and/or a variety of shift schedules.
Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times