Director, Ford Charge Network Job in Toronto Recruiting by Ford Motor Company

Ford Motor CompanyDirector, Ford Charge NetworkMadison ,WisconsinApply NowCome help build a better world, where every person is free to move and pursue their dreams …Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an “always on” relationship (Ford+) with customers and continuously improving our user experience.
The Opportunity
Ford has heavily invested in Model e vehicles and improving the Public and Home charging experiences. This position will build and own the Dealer charging program, inclusive of the public facing Ford Charge Network and the charging solutions used by Dealers for new vehicles, loaners, and service.
The Team
At Model e, we are passionate about solving hard problems and delivering extraordinary solutions to change the world. We challenge competitors, bureaucracy, obstacles and even our own assumptions. We have zero tolerance for bias or personal agendas. We are swift and decisive, trusting the experts, believing the data, seeking out and listening to bold intuition – regardless of the source. We are insurgents, averse to complexity, suspicious of habits and open to risk. We constantly learn. We focus on the mission and deliver with urgency and speed.
The position will report to the Senior Director, Global Charging Success & Energy Services and the CEO of Ford Pro Charging.
This role is open to candidates who are remote/hybrid.
The Position
The Director, Ford Charge Network will be responsible for overall ownership of the Dealer Charging Program across 1,500+ Model e Dealers, inclusive of our public facing Ford Charge Network and the charging solutions used to deliver outstanding customer experiences for new Model e vehicle delivery, customer loaner fleets, and service department needs. You will partner alongside the Model e Field Operations, Customer Experience, Engineering, Supply Chain, and Warranty/Service teams to create a best-in-class public charging network with a relentless focus on reliability. In this role you will provide strategic leadership, vendor management, and execution expertise to set Ford apart as the industry leader amongst the other traditional public charging CPOs.
What you’ll be able to do
Define and develop Model e Dealer Charging Standards focused on exceptional experiences for those using our public facing Ford Charge Network and traditional Dealer customers (EV sales and service needs)
Lead the cross functional team directly responsible for developing the strategy and implementing solutions to build and scale the Ford Charge Network, with a focus on access, reliability, and continuous improvement
Overall management responsibilities inclusive of Charging Hardware and Software Engineering, Product and Program Management, Dealer engagement and go-to-market activities, Customer Experience, Operations, Onsite and Offsite Customer support, and Warranty & Service
Drive performance improvements across the entire Charging vendor supply base. Hold vendors accountable, define SLAs, and driving continued advancements and Dealer / Customer confidence in Ford’s Charging infrastructure
Act as the primary Business interface operating in a matrixed organization with key partners across Model e and the broader Ford organization (GDIA, Finance, Comms, Integrated Services, Ford Pro) to deliver Dealer Charging products and initiatives
Drive continuous process improvement, standardization, simplification, and data/reporting enhancements focused on measuring and achieving Dealer Charging business objectives
Dealer and Customer Service focus – formalize metrics and processes related to Charging equipment issue identification, resolution, technical support, vendor engagement, and budgets to continuously improve the customer charging experience
Functional & Technical Knowledge
The minimum requirements we seek
Bachelor’s degree in Engineering, Business Operations, Sustainability, or related field.
5+ years in electric vehicle industry and charging experience with strong comprehension of public charging operations, fluency in product/software, Automotive Dealer engagement, and experience designing dealer and/or customer solutions
Ability to build relationships and a team culture of trust, accountability, and speed both inside and outside of the Model e business.
Knowledge of the EV ecosystem. Existing external relationships and network preferred.
Experience leading cross functional teams of technical and non-technical resources – a strong leader of people and businesses.
A passion for the battery electric vehicle segment and customer experience
Ability to lead in an agile environment
Preferred Requirements:
5+ years in a leadership position with a CPO or Charging eMSP
Advanced Degree: MBA, Business Analytics, Finance, or related field.
Demonstrated collaboration skills and ability to build trust with peers and across teams. Experience in a matrixed organization.
Analytical problem-solver with the ability to synthesize large amounts of data to drive effective and efficient executive decision-making and own the end-to-end recommendation process.
Ability to communicate complex concepts and plans to a diverse set of internal and external stakeholders to evangelize and influence strategy to executive leadership.
Track record of challenging the status quo to drive forward a strategic agenda; able to influence and see around a corner.
History of navigating ambiguity, establishing goals and crafting a plan in a fast-paced, rapidly changing environment.
Demonstrated ability to build and lead high performing teams; s/he has built a followership over his/her career and knows how to elevate the standard of his/her teams.
Ability to make data-driven decisions through rapid iteration, pilots in market, and learning through feedback from real customers.What We Can OfferAs part of the Ford family, you’ll enjoy excellent compensation, and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation, and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position. Ford is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.#J-18808-Ljbffr