OneCore Media is a Canadian company with a headquarter located in Toronto. We are looking for a talented Digital Marketing Client Success Manager to join our team. You will manage our client's projects to help our clients improve their marketing. You will lead all of the day-to-day operational and communication needs for a substantial number of existing accounts and projects across various verticals. You should also clearly understand how digital tools add value to company strategy and performance. Ultimately, you should be able to contribute to business growth by creating and maintaining long-term client relationships and taking the lead for our clients on big-picture, strategic thinking, and holistic channel planning. Previous experience as an Client Success Manager with a digital agency is a must.Responsibilities
Act as the point of contact for clients for marketing management matters
Building and sustaining key relationships with multiple stakeholders, including the client, and the internal team
Work with the OneCore Media team to set digital strategies for your assigned accounts/projects, considering their specific goals
Present recommendations and performance updates to clients on a frequent basis
Implement strategies and recommendations: project planning, implementation and control, tasks assignment
Monitor the health of digital media campaigns and collaborate with the Media and Production Teams
Ensure all deadlines are met in a timely fashion based on the client's requirements and after the confirmation by the agency's specialists
Address client queries effectively and in a timely manner
Analyze and report on digital campaigns' success
Actively maintain accurate, detailed records within company CRM
Drive the revenue growth of the account
Stay up-to-date with digital technology trendsRequirements
3+ years of relevant experience with a digital agency
Excellent verbal and written communication skills
Experience overseeing and discussing Google Adwords campaigns, Programmatic Media Buys, Social Media Buys, SEO programs and web development projects
Knowledge of the latest trends associated with online marketing & advertising
Tech-savvy
Ability to collaborate effectively with team members
Ability to think and react quickly and strategically
Excellent knowledge of MS Office/Google Suite
Experience with customer service and project management
Strong attention to detail, organized, self-motivated, solutions-oriented, creative and resourceful
Strong analytical skillsWhat's in it for YOU
Competitive salary
Benefits program
Opportunity to work with the biggest companies in Canada and US