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What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology.Make an impact with our Digital Solutions team asD365/Power Platform Solutions Architectby driving stability in our solutions. As a key member of the Customer Success team, you walk along side our clients to optimize their daily use of our solutions. They will accomplish this by responding to enhancement requests, corrective issues, and adaptive maintenance. The team not only responds to client needs, but will proactively sense and shape their system needs. Specifically, our expertise with D365 (formerly Dynamics CRM), an exciting, next-generation technology platform, is the foundation of our status as a Microsoft Gold Certified Partner.At MNP Digital, we’re a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients’ challenges into real results by leveraging technology – and that all starts with having the right people to deliver. We’ve created an environment where you’ll continuously grow, always have a voice and collaborate on work that’s meaningful and fulfilling. If you’re ready to take your career into your own hands, you’ve come to the right place.We offer flexibility to work from any of our office across Canada.Responsibilities
Implement, configure, and develop various components of Microsoft Dynamics CRM, D365 and Power Platform
Develop analytical and insightful recommendations to meet deliverable targets
Complete project tasks within budget and to client satisfaction
Communicate architecture and design with clients, up to CTO/CIO level
Identify assignment conflicts or issues and communicate to Engagement Manager
Contribute to practice growth and development by identifying potential sales opportunities
Assist in the development of client proposals
Participate in practice initiatives (i.e. functional/technical analysis, documentation, etc.)
Promote MNP advisory services through the delivery of presentations, writing articles, facilitating workshops or participating in community activities
Develop a thorough understanding of MNP’s services, businesses and industry
Raise awareness of MNP through discussions at community events including client and company sponsored functions
Network in the local business community and consider business development opportunities
Contribute to the development of new ideas and approaches in order to improve work processes
Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providing feedback and addressing performance issues promptly
Promote regular attendance, balanced lifestyle and high standard of team wellness
Conduct formal, written annual performance reviews
Attend internal MNP courses to further develop your technology consulting knowledge
Skills and Experience
Completion of a Post-Secondary Degree in a relevant field or ten (10) to twelve (12) years of relevant experience
Five (5) to ten (10) years of experience implementing CRM or case management solutions in the private or public sector, with five (5) to seven (7) years experience with Dynamics CRM and/or D365 and Power Platform
Deep knowledge in Software Development Life Cycle and design, including Agile
Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, development of architectural/high level designs within defined architectural frameworks and software engineering patterns
Proven experience in designing complex integration of multiple systems
Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership
Proven experience across multiple languages and technology stacks (Java, C, C++, C#, Objective C, SQL Server, etc.) is an asset
Ability to run code reviews and enforce coding best practices is an asset
Ability to attain a Government of Canada Enhanced Reliability or Secret Security Clearance
Ability to travel throughout Canada up to 20% if needed
MyRewards@MNPWith a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!Diversity@MNPWe embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!
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