Customer Service Specialist

  • Company:
    GWL/LL
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Customer Service

As a Customer Service Specialist (12 month term), you will be responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered products. You’ll provide investment/plan recordkeeping and client reporting. You must become familiar with the Group Pension Administration System (GPAS) and all GRS processes.You will be accountable for:Processing of bulk and single depositsHandling of transfers between investment funds for client/member assetsProcessing of cash withdrawals and transfers between registered plans from/to other financial institutionsHandling plan and member maintenance on GPASHandling various inquiries, telephone calls etc. from multiple audiencesDaily management of a block of businessFostering relationships with plan administrators, brokers, advisors and plan membersHandling sensitive and complex issues in a timely and accurate mannerRequired Competencies and Behaviours:Customer service focused with a positive can do attitudeStrong communication skills – both written and verbalOrganized and able to work in a dynamic and changing environmentSelf-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results orientedAbility to instill quality in day-to-day activities/processesStrong interpersonal skills – team player a mustFluency in Microsoft Office tools including Word, Excel and OutlookMust be proficient in ExcelKnowledge of rules and regulations as they relate to GRS products an asset, but not requiredKnowledge of investment/retirement arrangements and/or GRS business processes GRS an asset, but not requiredBilingual French/English an assetDiscover your opportunity….Apply today!Great-West Life offers competitive compensation, great benefits such as medical, dental, life insurance, wellness account and personal days not to mention onsite cafeteria and fitness facilities. If you’d like to join our team submit your information online and introduce yourself.Together Great-West Life, London Life and Canada Life serve the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.Great-West Lifeco would like to thank all applicants, however only those who qualify for an interview will be contacted.