Business Analyst Salesforce Bilingual (English & French)Friday, April 12, 2024
At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives.You will be at the heart of collaborativelarge-scale digitaltransformation projects in both the public and private sectors.The IBM Client Innovation Centre Quebec (CIC), at LGS, employs professionals who collaborate on projects within technology practices, offering local and remote services. Our employees, regardless of their level of experience, are paired with a coach to support their professional growth. As part of IBM’s global network, we have offices in Montreal, Gatineau, Rimouski, and Quebec City.
The benefits of joining our team:
Learn every day: access IBM's intellectual capital and trainings on a diverse range of cutting-edge technologies.
For your well-being:a group insurancebundle including telemedicine, a retirement savings plan with employer’s contribution, access to IBM sharesat discounted rates, and a wellness package!
To enjoy quality time:annual vacations, additional company days off and special life events leaves!
To have fun with your colleagues:an active community and a social committee with regular activities to keep us all connected!
Business Analyst Salesforce Bilingual (English & French)Here is how you will be involved
Gather requirements to help define, document and deploy solutions for proposed Salesforce products.
Collaborate with thestakeholder’sbusiness and technical stakeholders as well as the internal project team.
Configure proposed Salesforce products to support the business and its end-users.
Provide technical and functional assistance throughout the construction, testing and deployment of the solution.
Maintain documentation (training, administrative responsibilities, process flows) to ensure knowledge transfer to thestakeholdersat the end of the project.
Understand other integral solutions or complement the Salesforce solution depending on the scope and complexity of the proposed solution.
Your experience
Bachelor’s degree in IT Business administration
A minimum of 4 years of relevant experience as a business analyst in the fields of functional analysis and needs identification
Configuration and/or administration of customer relationship management (CRM) tools (Sugar CRM, Zoho, MS Dynamics, Salesforce, etc.)
Knowledge of project lifecycle management tools (Confluence, Jira, etc.) is an asset
Knowledge and/or experience of Marketing Cloud and Financial Services Cloud is an asset
An understanding ofstakeholder’sdevelopment and where it is needed is an asset
You stand out for
Strong written and oral communication skills
Strong analytical, problem-solving and troubleshooting skills
Your results-oriented mindset and understanding of emergency and prioritization
Your product expertise as a consultant to facilitate decision-making by communicating best practices or potential challenges
Maintain a leadership position to continually advise on potential impact when Salesforce releases are programmed, and make decisions with thestakeholder’sbest interests in mind
Bilingualism in French and English, as you will be collaborating with resources outside the province of Quebec
Be yourself at LGSLGS is committed to considering all qualified applicants without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status or other characteristics.If you are not a Canadian permanent resident or citizen, please consult with your talent acquisition consultant as this role may require the use of technologies that are regulated by export sanctions.#J-18808-Ljbffr