Bilingual Technical Support Representative Job in Saskatoon Recruiting by Canon Canada

Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader.  Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future.

We have been recognized by Forbes as one of Canada’s best employers for diversity.  

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter.  Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We’ve adopted to the new world of work by introducing various workstyles to compliment our philosophy of belonging.

    We have high expectations of ourselves – and of you. We expect you to be self-motivated and driven and to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.

  

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks. 

Come and join our team and reap the rewards as we work to take Canon to the next level!

Bilingual (English-French) Technical Support Representative

Call Center – 7 Hour days – No Weekends or Evenings!

Parlez vous en français et anglaise(e)

Are you tech savvy?

Do you enjoy helping people resolve technical issues?

NOTE: Rotating shifts - must be available 9:00AM - 5:00PM and 10:00AM - 6:00PM from Monday to Friday

Key Responsibilities

• Provide telephone and email support for consumer products
• Define, diagnose and troubleshoot consumer product problems.
• Assist customer with step-by-step problem resolution
• Ensure appropriate escalation of non-completed matters
• Offer pre-sales assistance when applicable
• Answer telephone inquiries daily ensuring various key performance metrics such as Call
• Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
• Enter all telephone customer inquiries into CRM database
• Complete all telephone inquiries according to established quality assurance guidelines

To Succeed, You Will Need:

• French and English proficiency (mandatory)
• High school diploma; Post-secondary education is preferred
• 1-3 years experience in a call centre or customer service environment
• Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer
• Strong computer and technical skills to troubleshoot driver installations and products
• Ability to organize time, set priorities and multi-task in order to meet KPIs
• Proven customer relations skills with professional and courteous telephone manner
• Exemplary written and oral communication skills

Why Join?

HYBRID WORK

• This position offers a Hybrid work schedule.
  
  You will be required to be in the office Mondays and Wednesdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance).
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.
  
  

BENEFITS

• Comprehensive health coverage plan that includes medical, dental, and vision
• Life insurance, disability, and wellness programs
• Vacation, Paid Personal Time, and Sick days
• Matching RRSP contribution & Profit Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

• Free Coffee and snacks
• On-site cafeteria and outdoor patio
• Employee gym and fitness centre
• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement

COVID-19 SAFETY PRECAUTIONS

• Canon is committed to the health and safety of our employees, customers and communities.
• A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination.
  
  Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

Join our team and reap the rewards as we work to take Canon to the next level!

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc.

is proud to provide accommodation(s) during the recruitment process.  For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at [email protected].

com or at 1-855-531-3850 or 905-863-8713.

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation.

Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.

ca