Why join us?
Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.
At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.
As a member of this team, you will be responsible for:
Customer Relationship Management
Maintaining World Class customer relations with tenants.
Routine tenant visitations;
Continue with ongoing relationships to understand tenant needs and concerns;
Ensure tenant visitations are updated in CRM database;
Ensure prompt and courteous attention to tenant requests;
Working to communicate effectively and in a timely manner with tenants before, during, and after any construction project;
Arrange and complete move-in/out inspections; and
Tenant move in welcome and move out procedures.
Management and 3rd party management oversight of the day-to-day running of the both Conference and Fitness Facilities.
Assist Sr. Property Manager and 3rd party parking manager with day-to-day running and marketing of parkades.
Oversee tenant lobby uses, marketing, events, company functions and charitable events.
Oversee Green Team and National Programs marketing and events including posters, ENN/Pattison screens, lunch and learns, building wide events.
Oversee running of Tenant & Specialty Leasing Lobby Events in both properties.
Oversee running of bike parking, borrow a bike programs.
Oversee all customer programs and initiatives such as Otto by Oxford app
Reporting
Assist in ensuring all reports are prepared accurately and in a timely manner, recognizing the importance of internal and external relationships.
Assist in annual budget preparation;
Assist with quarterly reforecasting/reporting;
Assist with monthly management and complete revenue variance analysis; and
Assist with monthly accruals.
Lease Administration
Prepare and deliver notices to tenants with respect to lease administration;
Lease interpretation and ensure requirements are adhered to;
Assist with tenant renewals, expansions and landlord consents;
Monitor and complete as required the leasehold improvement allowance and parking requirements as per the lease;
Coordinate as required the broker fee payments and distribution with PA; and
Work with administration team ensuring current tenant lease profiles are inputted into the system accurately.
Accounts Receivable
Provide supervision and support to the property administration team to ensure accuracy of billings and collections are received on time.
After PA’s initial collection efforts, collection/contact continued by APM as approved by PMs;
Assist PA to increase number of tenant’s on EFT; and
Assist PA with default preparation and delivery notices to tenant’s with respect to landlord remedies under the lease, recommend legal action to GM/PMs and assist legal counsel as required.
General Office Administration
Develop complete understanding of all documentation and flow, providing support to all departments if required.
Assist in the hiring, training and monitoring of responsibilities of PA and AA in conjunction with PM;
Liaise with internal and external partners;
Attend department and tenant meetings and take minutes if required;
Routine building and unit inspections.
Other
Monitor and follow up on 310-maxx tenant requests as required;
Assist with Property Proud program;
Oversee Zero Waste Program, resolve any tenant issues; and
All other duties and projects as assigned from time to time
To succeed in this role, you:
Minimum of 3 years experience in Property Management required
Post-secondary degree with focus in business or real estate
Demonstrated ability to multi-task and manage priorities under pressure with careful attention to detail
Demonstrated analytical and decision-making skills
Enrolment in RPA/CPM is an asset
Familiarity with LEED EB submissions, BOMA Best and BOMA Certificate
Excellence processes and documentation is required
Strong Computer skills and knowledge of MS Office required, basic Knowledge in JDE preferred
Excellent communication skills both written and oral
Strong interpersonal skills for working closely with customers and tenants
Our story:
Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.
For more information on Oxford, visit
OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.