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Account Manager, Ontario Region | Gestionnaire de compte, région de l’Ontario Canada Jobs® - Ai Resume Scoring

Account Manager, Ontario Region | Gestionnaire de compte, région de l’Ontario


Esri Canada has an immediate need for an Account Manager based in the Greater Toronto Area (GTA), to develop opportunities and key accounts in the Provincial Government sector. Apply your knowledge and experience to help our customers solve business challenges with Esri products and solutions. Esri Canada is committed to our customers and their success. It is a place to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion. An energetic and results driven professional is needed to support our customers and grow our business. Account Manager responsibilities included:Execute account management strategies designed to facilitate the implementation of business relevant solutions within a portfolio of targeted accounts.Develop and drive new accounts and expand existing accounts by selling software, services, enterprise agreements and protecting maintenance.Work closely with the Region’s consulting practice to respond to RFP’s and ensure successful implementations of our technologyLeverage industry knowledge and customer relationships to understand complex customer requirements on both a business and technical level.Conceptualize automation and improvements with Esri Canada Solutions. Build and advance relationships with clients based on trust and respect.Collaborate with internal departments to facilitate client need fulfillment.Collect and analyze data to learn more about customers business needs and priorities.Record key activities such as meeting notes, customer interactions, documents, and presentations using Salesforce.Maintain updated knowledge of company and key partner solutions including professional services offerings.Resolve complaints and preventing additional issues by helping to improve processes.Continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives.Conduct any general duties, specific projects and responsibilities as assigned or required by the Regional Director – in a timely and professional manner.Communicate effectively with internal and external personnel at all levels always representing the company in a professional manner Specific skill requirements: University Degree or College DiplomaMinimum 7 years’ experience working with enterprise software in a sales or consulting role.Experience creating business relationships and establishing yourself as a trusted advisor with customers.Ability to work in a collaborative manner with all teams involved in delivering customer success.Must be able to travel locally to meet with the customers as required.Competencies in the following are essential:Strong communication skills (verbal and written), including excellent active listening skillsProven track record utilizing a Customer Centric Sales MethodologyExcellent presentation skillsMust be resourceful, analytical, adaptable, and well organized with the ability to build rapport with customersSound understanding in the use of GISInterpersonal skills / relationship buildingCustomer focusedAnalytical and problem-solving abilityStrong negotiation skillsSelf-motivated Strong multitasking skills Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, a stable work environment, and an outstanding benefits package with ample vacation time. Esri Canada values employment equity and will provide accommodations upon request at any stage of the hiring process. _____________________________Esri Canada a un besoin immédiat d'un gestionnaire de compte basé dans la région du Grand Toronto (GTA), pour développer des opportunités et des comptes clés dans le secteur du gouvernement provincial. Mettez à profit vos connaissances et votre expérience pour aider nos clients à résoudre leurs problèmes commerciaux grâce aux produits et aux solutions Esri. Esri Canada se consacre à ses clients et à leur réussite. C'est un endroit où l'on peut faire son meilleur travail et s'associer à nos clients dans une culture de soutien qui encourage la créativité, la collaboration et la passion. Nous recherchons un professionnel énergique et axé sur les résultats pour soutenir nos clients et faire croître notre entreprise.La ou le gestionnaire de compte devra mener à bien les tâches suivantes :Exécuter des stratégies de gestion de compte conçues pour faciliter l’implantation de solutions d’affaires au sein d’un portefeuille de comptes ciblés.Aller chercher de nouveaux comptes et élargir les comptes existants par la vente de logiciels, de services, d’ententes d’entreprises et de programmes d’entretien.Travailler en étroite collaboration avec les conseillers de la région afin de répondre aux appels d’offres et d’assurer l’implantation réussie de notre technologie.Tirer parti de sa connaissance de l’industrie et de ses relations avec les clients pour comprendre leurs besoins complexes sur le plan des affaires et sur le plan technique.Conceptualiser l'automatisation et les améliorations avec Esri Canada Solutions. Établir avec les clients des relations fondées sur la confiance et le respect.Travailler avec les services internes à assurer la satisfaction des besoins des clients.Recueillir et analyser des données pour mieux connaître les besoins et les priorités des clients.Consigner les éléments liés aux activités importantes, comme les notes de réunion, les interactions avec les clients, les documents et les présentations à l’aide de Salesforce.Maintenir une connaissance à jour des solutions de l’entreprise et de ses principaux partenaires, y compris les offres de services professionnels.Résoudre les plaintes et prévenir d’autres problèmes en contribuant à l’amélioration des processus.Contribuer de façon constante à la rentabilité et aux opérations commerciales en cours de l’entreprise en développant, en recommandant et en mettant en œuvre des stratégies et des initiatives d’amélioration continue.S’acquitter de toutes les tâches générales, de tous les projets spécifiques et de toutes les responsabilités assignées ou exigées par la direction régionale en temps utile et de manière professionnelle.Communiquer efficacement avec le personnel interne et externe à tous les niveaux en représentant toujours l’entreprise de manière professionnelle. Formation, expérience et aptitudes nécessaires Diplôme universitaire ou collégial.Au moins 7 ans d'expérience dans le domaine des logiciels d'entreprise dans un rôle de vente ou de conseil.Expérience de la création de relations d'affaires et de l'établissement d'une relation de confiance avec les clients.Capacité à travailler en collaboration avec toutes les équipes impliquées dans la réussite du client.Vous devez être en mesure de vous déplacer localement pour rencontrer les clients, le cas échéant.Aptitudes essentiellesGrandes aptitudes à communiquer verbalement et par écrit, doublées d’excellentes capacités d’écoute active.Expérience avérée dans l’utilisation d’une méthodologie de vente centrée sur le client.Excellentes aptitudes en matière de présentation.Ingéniosité, esprit d’analyse, adaptabilité, sens de l’organisation et aptitude à cimenter des liens avec les clients.Bonne compréhension de l’utilisation des SIG.Entregent et aptitude à établir des relations.Grand souci de la clientèle.Capacité d’analyse et de résolution de problèmes.Grandes aptitudes en matière de négociation.Haut degré de motivation. Grande aisance à accomplir plusieurs tâches à la fois. Esri Canada met en valeur une culture de travail dynamique et inclusive, ainsi que votre perfectionnement professionnel et la flexibilité de travailler à distance ou à l’un de nos bureaux au Canada. Certains postes peuvent nécessiter des déplacements occasionnels à destination des bureaux de l’entreprise ou d’un client. Nous offrons des salaires attrayants, un environnement de travail stable et un ensemble d’avantages sociaux exceptionnels avec de nombreuses vacances. Esri Canada accorde une grande importance à l’égalité d’accès à l’emploi et fournira des mesures d’adaptation sur demande à n’importe quelle étape du processus d’embauche.

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