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In the bustling heart of our operations, as the Technical Services Director, you'll be the mastermind behind turning visionary technical implementation into reality. Reporting directly to our esteemed Vice President of Professional Services, think of yourself as the maestro of a grand orchestra, coordinating each section to produce a harmonious and triumphant finale.
Your role goes beyond just planning; it's about crafting a vivid vision, garnering the best resources, and leading a dedicated team with precision and passion. Every implementation you helm is a story waiting to be told, with its challenges and triumphs. You'll be there to ensure every chapter unfolds flawlessly, ensuring quality shines and stakeholders stay in the loop.
Through the twists and turns of each implementation's journey, your clear communication, keen oversight, and commitment to excellence will keep us on track and inspire those around you. So, are you ready to be the driving force behind our next big success? Let's craft brilliance together!
This remote role welcomes candidates anywhere in Canada and the US. Up to 50% of travel in North America is required for this role. A valid passport is required for the travel.
What your impact will be:
Determination
Adopts an energetic approach.
Works towards goals and willingly tackles demanding tasks.
Demonstrates capacity for sustained effort and hard work over long periods of time, even in the face of adversity.
Strategic Approach
Develops a strategic plan to realize the vision.
Revises strategy considering changing circumstances.
Takes a long-term view of organizational success.
Works to clarify long term organizational goals.
Able to stand back from immediate problems to focus on more far-reaching ideas.
Resilience
Stays calm and controlled under pressure.
Maintains a consistent level of activity and performance when placed in tense situations.
Can deal with ambiguity without getting disconcerted.
Customer Focus
Strives to provide customers with personalized and efficient service.
Listen and understands customer needs and conveys then back to the organization to take appropriate action.
Quickly follows up on customer concerns and deals with them in a professional and efficient manner.
Monitors and acts on measures of customer satisfaction.
Results Orientation
Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met.
Has a reputation for execution and delivery.
Conveys a sense of urgency and drives issues to closure.
Aims to improve upon past performance.
Establishes aggressive personal targets and strives to achieve / exceed them.
Responsibilities
As a director, represent the function internally and externally as appropriate across a range of stakeholder.
Be a visible role model in line with our values and behavior.
Evolve and scale technicalservice (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building an effective and efficient implementation methodologies.
Collaborate with the sales team in providing proposals, technical documentation, and other materials required for the sales process.
Collaborate with PMO to achieve project delivery success metric by leading consulting, and implementation services to our customers, overseeing resource management, operational success metrics.
Champion the quality of technical services, and secure target levels of customer satisfaction.
Research and implement new initiatives and continuous improvement strategies to drive lower implementation costs while maintain delivery excellencefor our customer.
Promote employee engagement through management of resources, including the attracting, hiring and retention of personnel.
What we are looking for:
Travel:
50% in North America. A valid visa or passport is required.
What we can offer:
About Harris:
is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.
About Globys:
At Globys we engineer and deliver world-class, industry leading B2B portal solutions for the world’s largest telecom carriers, including AT&T, Lumen, One.NZ , TELUS, and Telstra. Via their carrier, business customers rely on Globys’ solutions to enable and optimize the bill presentment, analysis and payment processes for their telecom devices and expenses. Our Integrated B2B Portal Solution employs a unique approach by bringing together a carrier’s existing data systems and is designed and tailored specifically to the needs of the business user. We know the complexities of carriers and their end-user business customers and are industry-leading experts at tackling them head-on to transform the digital experience for both.
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Great News! We've discovered an exciting live job opportunity for a (Remote) Director of Technical Services position in Canada. This job is currently open for hiring/recruiting by Harris Computer, exclusively for you at Canada Jobs. Feel free to download the job details here.
The work culture at Harris Computer must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Harris Computer and also by visiting their official website through Google.
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Yes, we found live job(s) for Harris Computer in Canada.
(Remote) Director of Technical Services jobs are available in Canada.
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The average salary range for (Remote) Director of Technical Services in Canada varies, but the standard pay scale is rated "Standard" in Canada. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Harris Computer follow the application process following the "Apply Now" button at Canada Jobs and also you can visit Harris Computer official career page and follow their application process.
Key qualifications for (Remote) Director of Technical Services typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for (Remote) Director of Technical Services positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for (Remote) Director of Technical Services on Canada Jobs.
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