The Zoho CRM Executive will be responsible for managing, maintaining, and improving the company’s CRM system using Zoho CRM . The role includes dealer/distributor data management, sales pipeline tracking, automation support, lead allocation, customer follow-up monitoring, dashboard preparation, and ensuring proper CRM usage across sales teams.

The candidate will work closely with ASMs, sales teams, marketing, service, and management to improve sales visibility, dealer engagement, customer experience, and reporting accuracy.

Key Responsibilities

CRM Operations

• Manage daily operations of Zoho CRM platform
  
• Create and maintain dealer, distributor, retailer, and customer databases
  
• Ensure data accuracy, duplicate removal, and CRM hygiene
  
• Monitor lead flow and proper lead assignment
  
• Track sales pipeline and follow-up activit...