Central point of contact for all IT related incidents and service requests
Support team handling IT related problems for all staff in company
Responsible for meeting customer satisfaction and continuous service delivery demands (Email, Phone, In person for walk‑in customers and self‑services)
Qualifications
Assist in supporting the call center operations
Work closely with the team, motivating and coaching them
Hosting 1‑2‑1s and team meetings
Manage day‑to‑day activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Reporting to the IT Service Desk Manager
Able to make good decisions on improving processes within the ...