Core ResponsibilitiesStaff Leadership:

Hire, train, schedule, and mentor service advisors, mechanics, and parts personnel.Financial Management: Prepare annual operating budgets, control costs, and track profitability.



Customer Relations:

Act as the highest point of escalation for customer complaints, ensure high CSI (Customer Satisfaction Index) scores, and oversee repair estimates.



Compliance & Standards:

Ensure all work meets manufacturer factory standards, safety codes, and environmental/waste disposal regulations.



Marketing:

Develop strategies to promote new business, drive repeat service, and optimize workshop capacity.



Key Qualifications & RequirementsExperience:

Typically 5+ years of experience in automotive repair, often requiring prior tenure as a Service Advisor, Assistant Manager, or Technician.



Technical Knowledge:

Deep understanding of automotive mechanics, ...