Workplace Support (WPS) Engineer Provides end-user IT support and hands-on ('hand & eyes') assistance for desktops, laptops, peripherals, and local applications, while supporting local and global IT operations.
Key Responsibilities Deliver 1st & 2nd level IT support to end users Provide Hand & Eyes support to regional and global IT teams Manage and monitor IT tickets (ITSM tool) Support hardware/software deployment, upgrades, and maintenance Manage IT assets, purchases, and invoices Ensure user satisfaction and service quality Support security, compliance (ISO, ISAE), and risk management Maintain data confidentiality, integrity, and availability Assist with budgeting and cost control Provide training and guidance to users Support local and global IT projects
Technical Skills Required Windows (10, Server 2012 R2 / 2016), Hyper-V ITIL 4 (certified preferred) Patch & Vulnerability Management Networking: LAN, WAN, WiFi Dell servers, storage & backup (DPM, tape) Citrix, VPN, infrastru...