Role: Workforce Planning Coordinator

Location: Bristol Office (Office‑based role)

Salary: £29,267 per annum

Closing date: 1st May 2026

About the role

We are looking for a proactive, analytical Workforce Planning Coordinator to join our healthcare contact centre operation. You will play a key role in ensuring smooth day‑to‑day service delivery using workforce data, forecasting, and workforce management tools to keep the right people in the right place at the right time.

Reporting

Reporting to the 111 Workforce Planning Manager and accountable to the IUC Workforce Planning Lead, you will be responsible for building and maintaining staffing plans, managing schedules, and supporting operational performance across the service.

Key responsibilities

• Build, maintain, and publish core shift schedules.
• Act as the main point of contact for urgent, routine, and amended scheduling requests.