DPP is seeking a Workforce Management Specialist for an opportunity with our client in the Defense & Space Manufacturing industry.
Work location: Onsite in Irving, TX
Schedule: 9x80 B
Duration: 12 months
Term: W2 position
Work authorization: US Citizen
Position summary:
The Workforce Management Specialist will join an HR Service Center team in Irving, Texas.
In this role you will own agent scheduling for phone, chat, case, and non phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels.
The ideal candidate is data driven, skilled at translating analytics into action, and comfortable handling a high volume of schedule change requests.