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Workforce Analyst

Company

Alorica

Location

Muntinlupa, Metro Manila

Type

Full time

Key Responsibilities:

  • Prepare and maintain short- and long-term forecasts using historical data and trends
  • Create and manage staff schedules aligned with forecasted demand and business requirements
  • Monitor real-time performance and recommend adjustments to staffing or schedules
  • Track and analyze key performance metrics such as service level, AHT, shrinkage, and occupancy
  • Generate daily, weekly, and monthly WFM reports and insights
  • Identify variances between forecasted and actual performance and provide recommendations
  • Collaborate with Operations and other stakeholders to align workforce plans with business needs
  • Maintain WFM systems and ensure data accuracy
  • Support capacity planning and headcount requirement analysis
  • Assist in continuous improvement initiatives for workforce processes


    • Qualifications:

  • Bachelor’s degree in Business Administration, Statistics, M...

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