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The Role:
The Application Analyst II provides advanced support for clinical and business applications within the Managed Services division of Nordic Global. This role requires a comprehensive understanding of the healthcare landscape, application functionalities and great responsibility in managing support requests, documentation, and vendor relationships.
Key Responsibilities:
Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
Manage application and team documentation through proper document management lifecycles.
Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
Achieve necessary certifications ...