English Level: B2+ (Upper-Intermediate or higher)
We are looking for a Tier 1 Workday helpdesk resource. Primary duties will be around EIBs and reassigning user-based security roles, the candidate will manage around 80% of all tickets.
Responsibilities - Act as first point of contact for Workday-related support requests via ServiceNow ticketing system.
- Provide guidance on basic navigation, functionality, and troubleshooting with Workday HCM skus.
- Assist users with password resets, login issues, and general system access problems.
- Document and track all inquiries in the helpdesk system, ensuring timely resolution and follow up.
- Escalate unresolved or complex issues to Tier2 support or Workday functional teams.
- Maintain knowledge base articles and FAQs for common Workday issues.
- Ensure compliance with company policies and data security standards when handling sensitive information.
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