OVERVIEW

The ideal candidate will be a well-rounded IT professional and a key member of the Global Support team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM, AirWatch and/or Jamf. Additionally, having a high motivation for looking at areas of opportunity for improving process through automation and helping the team decrease repeatable incidents is also highly valuable.

RESPONSIBILITIES

• On-site contact for technical operations and support of all production and development environments.
• Must work jointly with development groups to assess their support needs to identify and deliver the resources required to meet ambitious goals.
• Ensure all client requests and operational problems are update/resolved within a timely manner.
• Assist with offsite events including s...